Roberta
I ordered on June 28th
I ordered on June 28th. I was assured that the bed was in shock and cou.d be delivered by July 9th. It was finally installed on August 10th. The bed rails were missing from the order. So not on.y did the bed come a month late it was missing parts. I explained to multiple people that the rails were critical to my success at home. It too, 5 phone calls and one call to medrive that the reason they couldn't be overnighted was because your company refused to pay for it. I would think that given all I've been through this would be the least you could do. I feel I should get a discount because of your sales person lying about the time frame I had to pay for a month at a nursing home out of my pocket. Had she told me the truth I would have looked, elsewhere. You have very shady practices and I expect to hear from you or I will tell my story on every advertisement that shows up for your company. I can be reached at 5u4-287-2769. Roberta Brant Order 1000065084
Response from Med MartAug 23, 2021
Roberta, I understand your frustration as the rails were a pertinent part of your purchase. I see they were delivered on 8/18 and hope that they are working well for you. If there is anything else we can do for you at this time, please let us know at [email protected]. Thank you, MedMart Team