Med MartReviews of medmartonline.com

Response from Med MartMar 17, 2026

Hi Mark, Thank you for your feedback, and we’re very sorry to hear about your experience. While we’re glad to hear you’re happy with the product itself, it’s disappointing to know that your experience with us did not meet expectations. That’s certainly not the level of service we strive to provide, and we regret that we lost your confidence during the process. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Jeff, Thank you for bringing this to our attention. We are sorry that you were told a date for delivery and it did not arrive on time. We understand how this would be frustrating and would like to make it right. Please reach out to our team at [email protected]. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Gene, We are sorry that you were already asked to leave a review about your experience with us. We appreciate you bringing this to our attention. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Glen, Thank you for sharing your feedback. We’re very sorry to hear about your experience. The level of support you described from our help desk is also not the standard we expect from our team, and we sincerely apologize for the poor experience. Your comments are important and will be shared with our management team so we can review what happened and improve our communication and order follow-through. We appreciate you bringing this to our attention and regret that we did not meet your expectations. Thanks, Team Med Mart

Response from Med MartMar 17, 2026

Hi Don, Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to find that the machine did not work for you and then learn about significant return costs afterward. We sincerely apologize if the return fees were not made clear during the purchasing process. Transparency around policies is extremely important, and your feedback highlights where we need to communicate more clearly. We truly appreciate you bringing this to our attention and regret the frustration it has caused. Thanks, Team Med Mart

Response from Med MartMar 9, 2026

Hi there, Kelli - If you received the wrong product, we will 100% correct this error! I see you messaged us regarding this Friday 3/6 about 315pm EST and Joselle replied to you in less than an hour asking for more details to help you. Please respond to her there so we can assist. Thanks!

Response from Med MartMar 17, 2026

Hi Teresa, Thank you for sharing your experience, and we’re sorry for the frustration you went through trying to get the chair working. We understand how important this equipment is, especially with your loved one returning home soon. We’re glad to hear that replacing the remote solved the issue and the chair is now working. Your feedback about the repair experience and troubleshooting process is important and will be shared with our service team so we can improve how issues like this are diagnosed and handled in the future. Thanks, Team Med Mart

Response from Med MartApr 3, 2026

Thank you for your feedback although I hate to hear your dissatisfaction. Your review came through without a PO attached, so I am unable to look further into your order. I have requested additional information through trustpilot.