Abbey P.
waited 6 months for sofa
Yep, us too!! Ordered sectional last summer and JUST got it. NOT worth the wait and not all that apologetic during the process. God knows where they are making them now or why this process is so slow. DO NOT BUY unless you want to wait 6 months. The date on the order said it would arrive mid September.
Response from MedleyMar 6, 2024
We had some significant and unexpected delays with production timing, but these were addressed. The sectional from their order (they also got a Media Center that was made and delivered about 3 weeks after ordered) from August 2023 was part of the batch that was most affected with delays. We've since ramped up production at the Los Angeles manufacturing facility where this sectional was made, as well as our other furniture made there using innovative natural materials like latex and wool. Our lead times are currently coming in around 7-9 weeks, and this will come down a bit further over the upcoming couple of months. Our pieces using more standard materials made in North Carolina are at a 5-6 week lead time consistently. The extreme nature of the delays was a one time unexpected occurrence as we made a massive shift in our production partnerships to help get lead times down, and we did our best to communicate the updates along the way. We are sincerely sorry that this order got caught in the worst of the delays, and completely understand the frustration. We reached out to connect with the customer as well.