Trina P.
Just what I needed, but watch your receipt for shipping charges!
I was able to replace a ring on my stethescope which I have had for 30 years! I was so happy until I saw the receipt in the box. This cost was not revealed in four emails sent to me either. The cost of the product was less than $5.00 but shipping was more than $80.00. When I called, the gentlemen that took my call could not have been nicer. He stated that this happens when the customer places the order. Somehow the way the website is set up, it allows you to pick a service to ship your product overnight. I order items on line frequently and was aware that I only wanted USPS shipping, which was free. He said that one of the departments usually picks up on this. This problem should be fixed immediately! Even if someone wanted the faster service, this is an outrageous price for shipping. Please be fair to your customers. We are in the health field doing a good thing, don't take advantage! Please!!!!
Response from Medisave US LLPAug 7, 2013
Dear Trina I am very sorry to hear this and of course this is very rare - we will look at the shipping charge in this circumstance and rectify if this hasn't already been done. I have also advised our IT team to look at the why this happens and will report back accordingly. I am very unsure why it changed to $80. On checking the site just now the delivery defaulted to $3.99 for the USPS service so I am looking into this for you in case this was a technical error as it doesn't appear to be happening now. Please be assured when I have an update I will post to let you know what has happened. Please accept my sincere apologies. Kind regards Melissa Denton UPDATE: Out IT team have tested the site and the delivery for this item defaults to $3.99 on USPS option. The $80 charge would have to be manually selected and normally would be picked up by the processing team as most people would certainly not want to pay this amount on such a small item - our sincere apologies for the oversight. The shipping costs are provided by the different courier services and we have to include all options as some customers do require and item by 8am next day and are occasionally willing to pay for that service if urgently needed. I hope this helps. The confirmation e-mail would have also included all costs breakdowns. Kind regards Medisave Customer Services