Jena S.
Very poor service and I STILL don't have the correct item!!!!!!
Ordered a grey replacement rim for my infant stethoscope and paid for "rush" and while I received the item in a timely manner it was the wrong color-black!! So I sent a message thru their website and got a reply the next day with an apology and assurance that the correct color rim and a return envelope would be sent to me-almost 2 WEEKS later I STILL do not have the correct item and my latest message to them as of 5 days ago has gone unanswered! Very frustrated and disappointed with Medisave.
Response from Medisave US LLPOct 10, 2013
Dear Jena I am so sorry to hear this. I have notified the team for a response and will update you as soon as possible. Kind regards Melissa - Medisave Customer Services UPDATE: The team have despatched another one to you. It appears a new one was sent and they are not sure why it was not received your end. We are very sorry about this. In the interim, the part you did receive would have been functional but the wrong color but we would have welcomed you to have used it until the replacement arrived. We do hope you now have the correct item and we are sincerely sorry for any problems caused. Kind regards Melissa - Medisave Customer Services


