Medisave US LLPReviews of medisave.net

Response from Medisave US LLPJun 17, 2025

Joseph, Again we apologize for our error. No one is trying to "steal your money." We have new staff still getting up to speed on these quality control issues. These errors should have been caught before your order shipped. To say that you had to "fight" to receive a refund is also inaccurate. We do request photos to confirm customer claims (which you did supply) and we do request the return of items for which customers would like a refund (a prepaid return label was emailed to you). Per your request, we will refund you for these items once the return is received. If you have any issues, please reach out to me directly. Robert Kaiser [email protected]

Response from Medisave US LLPJun 16, 2025

Richard, we again apologize for the delay. Order volume was extremely high at that time and we were not able to meet the estimated date you were supplied at checkout. These dates are based on standard production and transit. Orders with the free shipping option do get pushed back when order volume is high and the Ground UPS service has no guaranteed time in transit. We are still seeing delays with many ground shipments. We spoke to you on the 13th and we were able to process your order the next day as promised. It appears that UPS took longer than usual to deliver (weekend days are not typically considered transit days for UPS). We are sorry for that additional delay. We of course have no control over transit times once the package leaves our facility. We do encourage customers to contact us directly when they have specific in-hands dates as the shipping options at checkout can be confusing. We will always work to expedite production on orders that have specific requirements.

Response from Medisave US LLPJun 16, 2025

Isabella, I apologize for the delay. The specific Littmann Classic III color combination you ordered was out of stock for some time. I do not see any indication that you contacted us to cancel/change your order. We would certainly have been happy to do either under the circumstances.

Response from Medisave US LLPJun 16, 2025

We apologize again for the delay. With only so many hours and hands to fulfill these orders we do, occasionally, fall behind. The shipping option you select at checkout does affect both order processing and carrier transit. We encourage customers to contact us if they have specific in-hands needs.

Response from Medisave US LLPJun 16, 2025

Thank you for your order and your kind review

Response from Medisave US LLPJun 16, 2025

Thank you for your order and kind review