Evens S.
love my stethoscope
I really like my stethoscope and looking forward to buy more stuffs.
Medisave US LLP is listed under Health Equipment.
Medisave US LLP (medisave.net) has 6,528 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Evens S.
I really like my stethoscope and looking forward to buy more stuffs.
Kimberly M.
Love it! Great product!
Marselle S.
I bought a gift for my niece and it was perfect.
Mickey
Less expensive than Amazon (if you can believe it) and even option to personalize my stethoscope. Got it in the mail quickly, and I knew exactly when it was coming with the alerts. Great experience, would buy from them again.
RS, R.
Would've given them no stars, if it were possible. I purchased a personalized Littmann stethoscope from Medisave's website on 02/26/17. The tubing was sticky and had irritated my neck. I used alcohol to wipe it off, but it was still sticky. I contacted Sandra Dorsey of their customer service department through email and phone, and had reported the situation. I was told to call Littmann and go through their warranty program. She even advised me to wipe it off with Armor-All. I called Littmann and was given a choice to either send it back to them and have it replaced, but without the personalized engraving, or send it back to them and just get the tubing replaced. They also said that I could just contact Medisave and have them replace the item or give me a refund if they would allow. Medisave's website says that items can be returned and refunded if they are damaged. So I decided to just let Medisave handle the situation since I purchased the item from them anyway. Sandra Dorsey said I could return the item to them but the refund will be 30% less. I requested to speak to Sandra Dorsey's manager, Robert Kaiser. He said the same. And not only that, he insisted that Armor-All is alright for my skin/neck. Only way to get a full refund according to these people was if I called Littmann and find out for them if they were going to pay Medisave back. Why in the world would I have to do that for them? Why would a customer have to fight for his right to a refund if the item purchased was damaged? Dorsey and Kaiser provided very poor customer service and I hope that they encounter the same.
Response from Medisave US LLPMar 30, 2017
Thank-you for your feedback. We are very sorry that you are unhappy with the service received. We do try to resolve any product issues (such as the sticky tubing on your stethoscope) before offering a return service as we know that customers need this equipment for their work and it can be inconvenient to be waiting for a repair or replacement. Littmann do prefer for customers to contact them directly regarding faulty stethoscopes, however they do not have any engraving service so we advise customers to let them know about the engraving so they can make a note to forward the stethoscope on to us for the engraving to be added. We ask customers to advise Littmann of the engraving to ensure they don't miss this when they process the return. We are sorry for any inconvenience caused. If you would any further assistance, such as engraving for your stethoscope please email us at: [email protected] and we can arrange this for you. If your stethoscope is still with Littmann please let us know and we can request for them to return this to us so the engraving can be added. Please accept our apologies for any inconvenience or distress caused. If there is anything further we can do to assist you please let us know. Kind Regards Medisave Customer Services
Selena - F.
The stethoscope came faster than expected and was perfect!!!
M Caruso M.
Very satisfied. Ordered new stethoscope on Friday, arrived on Tuesday with shipping notices continuously until delivery. Good Company and service
Denise S.
I was looking for a nice gift for my son-in-law's Medical School graduation. My PCP recommended a Littmann Cardiology IV Stethoscope. I'm so glad that she did! Can't wait to give it to him!