Medela LLCReviews of medela.com

Eigentlich liebe ich die Medela muttermilch Pumpe aber ich hab mir vor 2 Monaten die handpumpe für die Nacht gekauft wenn es schnell gehen muss und jetzt ist da einfach soein Mini kleines gummi am connector vom Griff zum Hals aufsatz abgegangen, wie passiert sowas ich habe sie pfleglich behandelt. Natürlich kann man soein Ersatzteil nicht nachkaufen und nach 2 Monaten auch nicht mehr zurück schicken, jetzt müsste ich mir ne neue kaufen.. Lustig ist auch, dass bei dem Set dann ne muttermilch Flasche mit bei ist aber kein Sauger, naja Und falls es sich jemand überlegt Medela Flaschen zu kaufen, eine kleine vorwahnung an die die kein Wasserbad benutzen wollen zum aufwärmen sondern die tragbaren Dinger wie der von momcozy , bei vielen Herstellern gibt es kein Medela aufsatz für Medela flaschen... Müsste hin und her bestellen retournieren bis ich bei my bambinis ein Adapter gefunden habe. Momcozy schreibt die hätten ein aber haben ihn ausgetauscht gegen ein für mam Flaschen Korrektur Ich bin stink sauer, ich habe nun die zweite handmilchpumpe gekauft und diesmal ist das gummi noch dran aber nach einmal abbauen zum reinigen ist das Teil wieder unbrauchbar aber man muss sie ja wieder auseinander stecken um sie zu reinigen, die reinste katastrophe, gar nicht weiter zu empfehlen!

Beware! They blocked my review on their website because it wasn’t positive. ‘I used one of these in 2020 and had a great experience. This time it has been a nightmare. I ordered a rental pump to help me wind down my supply to transition to formula feeding after travelling from New Zealand with a 12h time zone change. I ordered it to arrive the day before I got back so it was ready to go when I landed so I didn’t get blockage problems as the baby’s feeding was all over the place after the journey (been through this before). When the pump arrived it was faulty and did not work at all. This meant I was getting pain from oversupply with no working pump to help relieve the problem. I called first thing the next morning and they said they would exchange the pump for a working one but couldn’t get it to me until the next day so was struggling with over supply for 48h by then. I don’t understand why they don’t just plug in the machines and check they work before shipping them to a customer!? I then asked them to extend the return date before the rollover charge to recognise it was almost a week of the 14day period by the time I had a working machines and they refused! I am now having to return it less than a week after it arrived and get hold of a different pump to finish winding down my supply. It’s just been a headache from start to finish…’

Koelelement was lek bij bezorging. Na contact te hebben gehad zou ik een nieuw Koelelement toegestuurd krijgen. Ik kreeg een heel nieuw tasje met Koelelement en 4 nieuwe flesjes. Nog een luxer tasje ook! Heel fijn als ik straks weer aan het werk moet en de flesjes koel moet bewaren!!

The product is defective. They do not issue refunds. They won't give a replacement. They will send a part they think may be the reason their device is faulty. The customer service agent wasn't a bit sorry for the hassle. I am never buying any Medela device again

16 day old swing flex pump developed a crack on the click cap which is part of the breast milk collector and they told me "purchase a new lid for £18"... Clearly a faulty product, will be raising the matter through PayPal if a resolution isn't met. 22/04/24 - Response received from Medela that this is unusual and that they will be sending replacement connectors out to me and apologising for any distress and inconvenience caused. Shouldn't have to have this arguement as a parent of a newborn, but hopefully this will solve my issue.

I am on my second pump which is not working and I have no replacement for either of the pumps. One pump was out of the 12 month warranty, but do you really pay that much money and the pump to not work after 12 months. The other pump was bought in November and has malfunctioned. I am getting the run around and being told to go to Amazon, Amazon states to go directly to the manufacturer. I need to feed my child and I am massively out of pocket.

1st pump we had gifted to us the battery became faulty in 3-months and Medela would not replace (it was bought with cash by relative and receipt was lost). 2nd pump was bought as urgent replacement and arrived faulty. 3rd emergency replacement pump was bought (single pump) and the pump strength is abysmal. Medela is obviously suffering from quality issues and I would highly recommend looking elsewhere.

We purchased a Freestyle Flex pump and used it for around 10 months when our son was born, and all was well. We began to use it again when our daughter was born and it stopped working shortly thereafter. I contacted support and was told that there was no remedy for this issue, and even though the pump had only been used for about 11 months, it was out of the 1 year warranty since it was purchased so no replacement was offered. Because we have all Medela accessories, we're now faced with the unpleasant experience of needing to buy a new Medela pump, which is essentially a disposable piece of garbage that's not made to last. They take around 2 weeks to answer their emails and have the gall to state in their auto-reply to inbound emails that their customer service is "award winning." I'll advise all my friends and family to avoid Medela products.