MDLIVEReviews of mdlive.com

Had to wait 8 days for counselor. I was in very bad shape. I was harassed all week confirming my appt. Then I ran home to be here for my appt and they cancelled for no reason. Do not waste your time with this incompetent nasty service.

I need it help getting my medication "quickly 3"time's each time i was called back promptly" and was able to get my medication the next day.(olny reasonable questions were asked.)

Wasted benefit go to your regular provider or InstaCare. Sinus infection and getting worse after a week but because it hasn't been 10-14 days they won't prescribe medication, they don't take into consideration history and what has worked in the past. Not out to abuse the use of antibiotics but I know my body and what I need after a week of fighting and symptoms are getting worse.

In my experience MDLive is little more than a quick fix that saves a full on visit to a doctor's office. The few times that I have used the service it has added little value except to assuage guilt that you should do something for a sick person. They take your money and let you know that you should see your primary care physician. Save your money.

DO NOT USE. DO NOT RECOMMEND. Waste of time and money. If illnesses are all going to be dismissed as COVID-19, then why are you taking payment just to tell me to go get tested instead of clearly stating on your site to go get tested first so we're not all just paying to be dismissed? I literally just paid to be told to go get a covid-19 test, nothing more.

dropped my appointment and was not able to reschedule my appointment. completely wasted my time *update on comment received* As the follow up suggested, I did call customer service to reschedule my appointment and the operator told me they had no ability to help me with that and I had to go back to the website to reschedule. The phone receptionists are useless.

I had scheduled a video consult through MDLIVE and I several things went wrong: I opened MDLIVE early and tried to wait for the appointment time about 20 minutes before the scheduled time just in case a technical issue happened, and the Cigna login that I used was unable to connect due to the Cigna website being down that day. I then tried to login directly through MDLIVE and was prompted that I had to make a new account that wasn't through the Cigna link, and it seemed to work and it connected to my original profile. However, there were no appointments in my schedule and I was still running early to the consult. I called tech support and they generated a new password and user for me, but again, that didn't work and now I have three separate logins tied to one account (which only one login now works, yet all are still discoverable when trying to change passwords?). I was unable to make my appointment (which I still had to pay for) through technical difficulties due to shoddy craftsmenship of a website. The next consult I scheduled, I made sure to choose 'phone' instead of video to avoid this, and yet I still ran into issues. At the time of the appointment, I received half a voicemail from the doctor who attempted to call me back a few minutes later. The second call I was able to connect into the conference room the line sets up, however it dropped as soon as we both connected into the room. The third time she tried to call me, the call broke down into the unmistakable "line disconnected" beeping. I was never able to reach customer service about this issue and I'm out another consult fee.

Had a consultation on Friday night where the provider ensured they would call a prescription in to my pharmacy on file. Prescription was never called in, and I was on hold to speak to a support agent both Sunday, and Monday (Labor Day - Holiday) and was never put through to an agent. Finally got a hold of an agent today, Tuesday, and they said since I called over 48 hours after my initial consultation, I would have to schedule (and pay for) a new one. Will not be using MDlive or suggesting to friends or family.