MDLIVEReviews of mdlive.com

The provider was actually very good but no customer support. My issue and the reason I am not following up on this platform is that despite a three week window no one at MDLive can tell me if my insurance has authorized the visits yet. So if I want to be seen regularly I need to charge $1 to book the spot BUT (and here's the hook) if my insurance doesn't authorize I will be charged $180 each visit each week. How can you run a medical service and not know how to get an authorization? SCAM. Find a provider who has billing support.

Like several others have posted, the first call I received from the actual doctor was dropped as soon as I answered. Then I received a notice that I had missed the appointment and if I wanted to reschedule press "1." I pressed "1" and nothing else happened. So I dialed the customer service number and was able to reschedule. When the second doctor called (Patrick Vickers, whom I would avoid using at all costs in the future - however, I never plan to use this "service" again). Dr. Vickers spent 4 minutes with me (3:16-3:20 PM). He asked what my symptoms were. When I explained that I was in the beginning stages of a sinus infection and wanted to prevent it from developing into a major issue (as this happens to me every year), he cut me off and said it was a common cold and he would NOT prescribe any antibiotics but he offered steroids and Flonase instead. I explained that I already use Flonase on a daily basis (which he would have already known had he bothered to look at any of the information that was submitted as part of my medical record). He explained that he had supervising doctors who would review his cases and he would be in trouble for over-prescribing antibiotics if he gave me a prescription. He made me feel like I was asking for narcotics. I am curious as to why he was so willing to prescribe steroids, which are highly over-prescribed and can trigger diabetes, but not willing to practice preventative measures. Anyway, I thanked him for basically doing nothing. I told him I wouldn't be using the steroid and would not be using MD Live ever again either. All around, it was a complete waste of time and money. And the funny thing is, when I received the appointment summary after the call, he gave a diagnosis of "common cold" AND "upper respiratory INFECTION." He also sent a prescription for a steroid pack to my pharmacy which I will not be picking up. I know that others have had wonderful experiences with MD Live but I will never use or recommend this service to anyone!

Not reliable......... I had a call appointment but while it was connecting me, it dropped the call. Then I was told that I missed the appointment when there was no other way to reach them. Called customer service and was told that I had the number blocked when I didn't. Please fix your appointment system, I already waited a week and now I don't even know if it will reschedule me

Wanted a specific doctor and they were running late, so they asked if I wanted the same doctor another time and I said yes, instead I got a call from a different doctor. This doctor was very dismissive and rushing and basically said they can't do anything go and see a doctor in person...what is the point of this service, it's just another way to profit for them by selling convenience or fear of being at the physical doctor. Shame for not actually making us feel cared for or helped, but just like we're stupid consumers who would go ahead and fall for it. They knew they had this idea in the bag. It is a good idea, but not fully helpful to the people.

My experience today with MDLIVE was horrendous. I did not receive the care I needed when I needed it most; in fact, I would give MDLIVE a failing grade. I called MDLIVE today for a telehealth appointment because I am not getting any better using the medications prescribed last week by and MDLIVE Dr. In fact, I am getting worse. I have had pneumonia a couple of times and I suspect that because this has been incorrectly diagnosed and/or treated it could be progressing to pneumonia. I don’t need band aids, I need something that will actually help me get better. In the past when I have felt exactly like this I have been given antibiotics, which made me feel better almost immediately. Today when I met with Dr. G, he insisted that I didn’t need an antibiotic and wanted to prescribe steroids and a cough suppressant instead. I have been miserable for three weeks now, and I am not getting better. His diagnosis and recommended meds are not going to solve the problem. I need to be able to sleep. I need to feel better so that I can function. I DON’T need bandaids. I got frustrated with Dr. G and he began to lecture me about being “nice” and then told me I needed to go to a PCP or Urgent care. And then HE HUNG UP ON ME!!! Subsequently, I have called Blue Cross and ask them not to pay for this appointment and to sever ties with MDLIVE. Dr. G did not fulfill his end of the bargain. He behaved exceptionally unprofessionally, in fact embarrassingly so. Instead of helping a patient, he harmed a patient. So far, I am not impressed with MDLIVE. Dr. B (the guy I saw last week) was decent (though either his diagnosis, treatment or both were wrong, because I’m not getting better and I am getting worse), Dr. G was awful, the nurse manager who called me back this afternoon was confusing and condescending. No one (especially when they are sick) wants to be treated like that.

It was a joke! Number 1 I could barely understand the "doctor". Number 2 the "doctor" advised me to see a physician. REALLY!!!!! I thought they were doctors. Do not waste your time or money!! If I could give a lower rating I would. FYI,If you get Dr. Nguyen, good luck. Utterly clueless. See their reply. Sounds like they are more interested in CYA rather than helping people.

This doctor was rude, impatient, unhelpful and uncaring. Second experience with MdLive - both experiences with 2 different doctors were frustrating and COMPLETELY unhelpful. Don’t waste your time. The overall “4 star” review is fake! Look for yourself at all the “1 star” reviews!

I used this service several times. The first was the very best and that particular Doctor was the best. After that, completely downhill. I had recently moved and had no primary care physician. My problem is fairly common. Gerd, acid reflux and burning from a hiatal hernia. I was prescribed a prescription and it was working. Needing a refill, they declined because of there 3 times rule.? EVERYONE knows it takes up to 6 months to heal ulcers from the leaking acid, so now what? Rot? After that I was cut off 5 times trying to call. Doctors who seemed to care less and rushed even though they claim they give you 15 minutes. Maybe 5. Without the esomeprazole I then go to the ER who gave me a short term dose and recommended calling MD live to continue treatment length dosage.I was on hold for a hour that time and still no one. I'm calling Humana and filing a complaint. Forget this service. Use anyother.