MDLIVEReviews of mdlive.com

Joined the appointment 5 minutes prior to start, then video call started, I could see myself in the video and then 10 seconds later call ended and I received a message appointment is completed. Automated call said I missed my appointment and offered to talk to next available or to the original provider. I got 2 of the same calls and still no one called me back. I also messaged the provider through the portal that clearly something happened and I was disconnected from the session. No response and no response from customer service when I emailed them. Wasted 3 hours waiting to speak a provider and still did not get connected to anyone.

Came back to edit old review. MDLive is great now with all the updates over the last 3 years. Also, if you can get your insurance to accept md live on their policy then it gets even better. Been using them for 4+ years now.

I had a scheduled call with the doctor. The doctor never called. I called the company right away to let them know my appointment was missed, I was told to reschedule another appointment which I did. Now I had to wait 3 weeks. With no notification, the provider dropped my appointment. I called MD live to find out what was happening here as medication is involved and they apologized and told me they would investigate it. Two days later I got a phone call saying I had to wait another 3 weeks for an appointment. That's 10 weeks from the start of a new medication that was supposed to be followed up within 30 days. I called a third time for an explanation as to what's happening to my services and nobody can give me an answer. They plead with you to email them for any issues and when you do they always write you back and tell you you're not allowed to email them due to confidentiality you have to call them. Even the response is here, telling people to email them at their address which is useless because they will not respond to you. I will never use this service again this is terrible what you do to patients!

There is something wrong with your system. First off, I got several texts and emails that reminded me of my phone appointment, then shortly before the my scheduled time, the text/email said I had a "video" appointment, which was incorrect - it was set up for a phone appointment and never changed it to a video appointment. Then at the scheduled time, your phone system called me to connect with my Doctor/Therapist, I was on hold for several minutes. Then I get another call from you from the same phone number and that is a robocall that tells me I missed my appointment - while I was on hold waiting to talk to my Doctor on the other line. How did that happen? You apparently dropped my call and made me lose my appointment. Not good for someone who relies on speaking with their Therapist. I emailed customer support with no response.

UPDATE: The response below was to call AGAIN for them to look into it... I think calling multiple times yesterday was enough for me. I had my son call to talk to a dr since we live in different states, he was prescribed a drug that when he went to pick it up the pharmacist questioned why he was given that drug for his treatment. I had him call back to talk with another dr and was prescribed something the next pharmacist didn't even carry. So far he is two strikes down on feeling better... he should have been given an antibiotic, but instead was given a joint pain rx. I am beyond frustrated with the service... and trying to talk to anyone that speaks Engish is always a challenge so that adds to the frustration. Out 2 consult fees and still no prescription to get better.. great service...

Waste of time and money. I used this service for my 21 year old Autisitc son, because taking him to in person Dr is challenging. I described to intake prior to making appointment, that this was a dermatological need. I suspected he has psoriasis…I was assigned an emergency room physician, who spent a total of 6 minutes reviewing photos and asking me a few questions; asked me “what are you currently using, and is it working ? IF IT WAS WORKING I WOULDN’T BE CALLING YOU. My son was prescribed cortisone cream (available OTC) with perineal applicator (used for hemorrhoids), and told to follow up with PCP next week. I thought the point of telemedicine was to avoid in person visits?!?

i shouldve listened to the reviews.. watsed my time. I have a very sore throat and congestion. The dr i had Ndidiamaka Obadann, basically told me to drink warm fluids with honey and use salt water to rinse for the next 5 days. And set up a follow up appointment if it doesnt get any better. No medince was prescribed. Worst experience ever!

I run a family medicine office treating 100 patients/day. Even after MDLive told us we could treat the patient with MDLive insurance, we have not been paid in 4 months. We have had to call repeatedly to receive payment, which has been promised, but never paid. Our first payment still hasn't arrived. We cannot treat any more patients that try to use this insurance. It's a scam.