Toby
Absolutely appalling service
Absolutely appalling service. They sent a letter out with debt advice because I owed 2p on my account. It costs more than that to print and post the letter. I phoned them up to pay the 2p and an extremely rude unprofessional man answered the phone. Asking for all my details for security which I answered correctly, but I had forgotten I had recently changed banks and provided the wrong bank but quickly corrected myself and gave the right bank name to him. His attitude was vile, refused to help me any further, even though I went through deep thorough security questions that only I would know. I asked to speak to someone else if he wasn’t willing to help me and he said “no I’m not going to do that, goodbye” and ended the call. I was in a queue waiting for my call to be answered for 45 minutes. If they want their 2p they’ll be getting it in cash, and sent to them via post. I won’t be dealing with such amateur customer advisors again. Mercedes are amazing cars, shame the staff don’t match. *update, a lovely lady named Bisma helped me in the end and it was all rectified very quickly. I informed her of the bad service and even she laughed at the 2p issue and labelled it ridiculous. Because it is. Bisma, you have really good customer service, don’t ever let your team pull you down.