MBFS USReviews of mbfs.com

MBF took ballon payment TWICE over a 13 Day period I was informed 2 nd payment refund would only be received in 10/14 days Systems Systems the excuse for taking monies twice plus no Director can be spoken to MBF do NOT understand the principle of taking ownership of problem run like a Mickey Mice Cartoon

Can’t give zero stars. Appalling service from the finance arm of Mercedes. They have an sla of 10 days to reply to extension queries, instead they take 20 working days to provide an extortionate quote for a 3 months extension and know you have no time to secure a different option. Never again will I use Mercedes again

Absolute crooks, as per some other reviews, they along with BCP make up faults at extortionate prices to rip customers off. I returned a lease car after 3 years with extremely low mileage in immaculate condition only to be given a bill for all sorts of nonexistent faults. Had to complain to get a credit. Will never touch them again.

Having been a Mercedes customer for 12 years, I kept a lease vehicle (with mbfs agreement) for an additional 3 months at the end of a 2 year lease. When I gave the vehicle back in good condition, I was presented a bill for the 3 months of mileage over the 10,000 per annum. I explained that actually I had leased for the vehicle for 2.25 years so the mileage allowance would increase to cover this period, and heard nothing more. 1 year later they lodged a CCJ against me for £497 to an address I had moved from 6 months earlier. I wasn't aware of this until after the 30 days lapsed and the default judgement was entered. I was left with an incorrect CCJ which ruined my credit for years, costing me a load of time and money in increased mortgage rates and hassle trying to get it set aside which was unsuccessful due to them lying at a court hearing and saying they didn't consent for me to extend the lease. This is the reward for years of being a loyal customer, I drove Mercedes exclusively prior to this, and would never touch them again. An absolutely disgraceful way to treat anyone, and one of the most frustrating experiences of my life.

My insurance company paid the finance in full back in November and I’ve called twice because they are chasing me for non payment of my account! They have acknowledged payment but because it hasn’t a reference number I’m being persuaded for a default on my account. I’ve called them and they’re nothing but not helpful and they know I’ve settled my account in full but this is dragging on and my credit score has lowered considerably I’ve voiced this to them and they don’t seem to care. I would never buy another car from these people I’ve had 3 consecutive mercs consisting of an A class and two GLC models. Never again would I walk into the showroom.

catastrophique, le pire service de LOA que j'ai pu utiliser. J'ai soldé mon leasing avant terme via le virement d'un grand groupe automobile. Première mauvaise surprise ils refusent les fonds d'un tiers pourtant très facilement identifiable (KBIS nom solvabilité...). J'ai laissé le véhicule à ce tiers le 3/11/2022. Le remboursement des fonds a eu lieu plus d'un mois après, je rembourse alors moi même le 21/12/2022. Depuis plus rien sauf des relances d'impayés!!!!!!! Impossible d'avoir quelqu'un de compétent au téléphone ni au service contentieux ni autres. Ils sont désagréables et qd on s'énerve parce que c'est justifié depuis 2,5 mois d'attente on s'entend dire qu'on est désagréable lol. Du coup j'ai payé mais aucun accusé de réception aucun papier quoi faire à part ne plus jamais passer par mercedes!

Terrible The service department is terrible on the phone number 8664931762, the representative hang up very unrespectful.

This is a disgusting company. I had a pick up van for 3 years and had a couple of dints and scratches repairs by a professional company. I anticipated a bill for a few hundred pounds for a clean internally but received an invoice for over £4000 !! Absolute jokers. It is a van, you cannot expect there to be no wear and tear, but I went beyond this and paid a company to ensure it was returned in good order!! I took photos and videos of the van the morning it went back for my own insurance and have proof of repairs from a company so good luck getting a penny out of me. Will see them in court if needs be