MBFS USReviews of mbfs.com

Interested in upgrading my car to a newer model my local MB Dealer recommended I call MBFS to confirm a settlement figure. Well, that was a mistake. The next thing I knew my agreement was canceled with immediate effect, and was being threatened with repossession and a host of fees—no issues with my payments. All on time. Turns out that a change in my circumstances wasn't reflected in the agreement even though I had email confirmation over a year ago. No debate, no alternate options, no discussion. Pay up or we take the car to an auction and you pay the delta along with any fees. Fortunately, I was able to clear the finance to avoid this scam. Well done MBFS you've lost one more customer. Will never buy Mercedes again!

Fraudulent how they make up charges I’ve just got a county court summons today after trying to sort this, excess charges and there’s nothing you can do as the car goes straight to auction my car was checked twice with no faults of tyres been illegal but when it was checked at the garage ( car auction ) faults were found which I dissagreed with this part of the charges but to no avail. So this is my second Mercedes on fiancé and the second time this has happened with them. it’s like a plot to get more money out of you as you’ve left and gone elsewhere Proper fraudulent on there part

I had an A-Class personal lease car and have been stung for the value of £500 at the time of the return of the vehicle. The car itself has ALWAY's bottomed out on the UK roads even when crawling over speed bumps which has resulted in a scuff on the underneath of the bumper. This is £210. Tyre front had a scuff on the sidewall that was 1mm deep and less than the size of a penny, £150. Wheel scuff (£110, this I accept as it was two inches long!), a slight dent in the door that I did not even know was there until the man turned up to 'evaluate' the car -£50. MBfs should be ashamed. The mileage was 15000 over 4 years on a 10,000 mile a year contract as they might have noticed that the world changed somewhat in 2020, so 25,000 miles under and I can bet that they make money on this fact. Ridiculous company, I have gone back to BMW as I never had any of these issues with them and I would recommend that anyone thinking of leasing a Mercedes that you think very carefully about entering a contract with this lot, I can never see me getting another Mercedes in my lifetime after this experience. So well done MBfs you have lost another customer.

An automated system that's like a scene from fonejacker. Jump through the hoops to finally get a settlement figure. Press 1 if you are the agreement holder. 3 times it doesn't recognise me, and then cuts me off. You couldn't make it up.

They tell you that you have to wait upto 8 weeks on any decision that’s made by them we have a Mercedes GLE 43 that’s not fit for the road, coolant constantly leaks out, rusty side steps, recall on vehicle, trim hanging off, advisories on Mot never done before we bought it, just not good, won’t give you a hire vehicle or nothing, was told by Mercedes Benz Warrington that interest is charged on a daily basis and amount owing gets deducted day by day, when we got the settlement figure that’s not the case, Mv67CGG

Esperienza negativissima. Poco disponibili coi clienti a cui non danno spiegazioni. Oltre un mese per l’approvazione di un leasing aziendale con vari annullamenti tecnici e richiesta continua di documenti, rivoltomi a casa concorrente approvazione in 1 giorno. Servizio finanziario scadente, da mettere zero, altro che 1 stella. Alla larga se potete…

A Mercedes GLE was returned in excellent condition but a bill was later received with fictitious extra charges. They even added a charge for when I didn't possess the car, and several invented charges on the infamous second inspection at British Car Auctions site. The inspection on collection had none of these extra charges added which were on the second 'inspection' conducted by the company benefitting from the charges, so a clear conflict of interest. £538.78 were eventually acknowleded as incorrect, but they still tried to insist on other false charges. This company clearly uses the return procedure as a mechanism for materialising bonus profits by manipulating the reports. MSFS do not talk to you, and use debt collection agencies to harrass you into accepting their false charges. Nearly every review here has a similar experience and Mercedes is evidently not bothered, but one complaint multiplies to many other people, so when sales eventually fall they may realise this outrageous policy is harming their brand. As many here, I was a Mercedes user for many years, SLs, SLKs, GLE but now never a Mercedes again. I will fight this all the way in court as Mortimer Clark have kindly suggested, and will notify trading standards. MBFS tried to block our application to the Ombudsman. Avoid this company.

We all know Mercedes Benz are well-made brilliant cars but unfortunately, we can not say the same about MBFS I leased a car for 2 yrs it was returned in immaculate condition with only 6000 mile on the clock and collected by BCA however after a final inspection I received a bill for damages of £1100 I disputed this bill amazingly MBFS halved the Bill to £550 I still disagreed and my advice to everyone is to use the financial Ombudsman they investigated and found in my favor if MBFS can rip you off they will I would not ever recommend using MBFS ever again