Mayo ClinicReviews of mayoclinic.org

The Pain Rehabilitation Program is a complete JOKE!! If I could give less than a 1 I would. Its so sad that they could careless about patients. The doctors and staff are always 10 - 15 minutes late yet the charge you for 1 hour. The PT takes maybe 30 minutes yet they charge you 1 hour. Cardio takes 30 minutes and they charge 1 hour, morning stretches take 15 minutes yet charge 30 minutes. They charge you for time you are not there, and it doesn't matter that you prove it. The only thing that matters is because the doctor or staff put it in your chart its so. I have been trying since October 2023 to get this straight and have got nowhere, except Thousands of dollars in medical bills for services I did not receive. I've called, emailed had a meeting with business office and gave them copies of proof and they continue to say NOPE. Your bill, pay it. I UNDERSTAND YES I HAVE A BILL. However its the charges for services NOT Render. This has caused a lot of stress for me. I've spent thousands of dollars in hotel rooms took time off work to complete this program only to get slapped in the face with a ridiculous bill. which I'm sure for some works, however I would not recommend this program for many reasons.

I have had to go to Mayo for 8 years, and it is overpriced, under-delivered care in almost every case. Here is my assessment after this time: 1. They are increasingly understaffed at all levels. Many of the providers and workers are rude and socially inept. 2. They are relying on tech to fill in the gaps for their lack of staff. You will be on hold a lot, asked to fill out redundant surveys, and still be unable to get the care you need. Mayo wants to collect your data, analyze it, and sell it (de-identified) to the highest bidder. Providing health care is not as big of a priority for Mayo--your data is. 3. Their specialists will order tons of expensive tests, and fail to look at them for answers. If it is not cut and dry, they will not take the time for you. Especially avoid neurology, GI, or any of their women's care specialties. 4. I feel uncomfortable at how they treat families and tween or teen care. My daughters have noticed how everything implies that parents are dangerous abusers, while the providers are portrayed as the safe and caring adults that kids can talk to about birth control or questions about sexuality, etc. I understand why this is (abuse, privacy), but it feels a little "cringe," as my teen would say. When they turn 13, parents can't access their kids online portal, for protective reasons, which means it becomes that much harder to make an appointment. Do you really think my teens are going to look at their tests? In my family, one daughter gave me permission to access her portal, and we filled out forms...3 times! And, I still don't have access. I told her that she can make her own appointments now (haha). I still have to pay though...in a separate bill addressed to her. 5. It's not popular to diss their breast/mammo clinic, but I am not a fan. I have gotten called back four out of five times for mammograms, only to be told the same thing each time--you probably have some new normal cysts. Now, you want to have an overcautious provider reading your mammogram, but I get the feeling each time that the radiologists or docs have not looked at any other past mammograms or records beyond the previous year, if they even saw that one. Each time, it feels like some sort of doomsday scenario, and then it turns out that just like the last time, this testing was a waste of time. This last time, they found a whole bunch of stuff, and said it was fine. I got my bill about 1 hour later. That, I suppose, is the worst part about it--going through testing that shows that your boob now looks like a balloon filled with a sky full of constellations where it used to only look like a balloon filled with Orion, and then be told it is nothing, and handed a big-a**ed bill one hour later. Yes, the needs of the patient truly come first in this case. 6. You will not be able to get support or testing for your child if they have any problems (ADHD or autism), unless it is obvious or severe. Go elsewhere. 7. If your kid has some allergies, they will probably blame you as the parent, or suggest it is is psychosomatic. I have heard many parents experience this in our area, and they go elsewhere. 8. Did I mention their testing is overpriced? Neurology wants you to have their expert, amazing (students) doctors read their super high tech MRIs for $6000, while you can get an MRI on the same machine elsewhere for $800. Your doctor won't look at it anyway for more than a minute, so just go elsewhere. 9. If you have an amorphous problem like a hormone imbalance or autoimmune condition, just go elsewhere. From the way the doctors talk about it, they seem to think most patients with such problems are nuts, and because they are by-the-book, anything not within their very narrow guidelines is not treated. 10. THEY HAVE NO URGENT CARE IN ROCHESTER MN. This is the worst for families, who constantly need it for their kids or selves. It can be too challenging to get in to see a PCP who will probably tell you to try OTC treatments (bill one hour later). In short, if you have anything other than a clear cut myocardial infarction, just go somewhere else.

I have medicaid. Mayo Clinic doesn't accept Medicaid. Mayo Clinic values profit over people. Stay far away from a health provider who treats the patient like a mill machine. They are thorough because the more things that could go wrong in a person's body they use against the patient in order to try and milk their insurance or pockets dry.

The Mayo Clinic has some of the most unhelpful staff. Patients seeking care just get the run around. This is so sad.

It's almost impossible to get in to see your primary care physician....first you have to jump thru hoops with much info on the phone,and explain to a desk attendent the problem, then that's referred to a nurse, who then decides whether or not you should see a doctor, ala 3rd person...as if a person's body doesn't let them know when they need professional help! Have a 3rd person decide how sick you are; ya right! Then waiting for a nurse callback, I"ve been waiting three days with a severe double ear infection, and sinus infection, lots of pain and ear draining. Called on a Friday am; this is Monday noon, still no callback. This has been going on for 5 weeks and was seen and put on antibiotics by another Doctor, to no avail. Jumping thru Mayo hoops and talking to numerous people that relay messages is just a disasterous unnecessary mess. I guess you need to drop over before they consider getting you in for a Dr appt. I worked there for 30 years, and it continually just goes downhill. Number #1 medical institution?! More like #1 screwed up total mess!

For those of you anticipating access and help from this organization, be prepared for disappointment. My wife has been in horrible overall pain along with severe muscle spasms and contortions for 4 1/2 years now. She currently has to be in bed for over 20 hours a day as the symptoms are just too much to deal with. More recently she started showing symptoms of Tardive Dyskinesia. We have been to four local hospitals, seen countless doctors and specialists. The most recent Neurologist diagnosed her with Functional Dystonia…he thinks. Several nurses, doctors, specialists and ED doctors have suggested that we seek out the Mayo Clinic for the best help for her. We did. We went through the initial interview for fact gathering on their part. When we asked how long a response might take, the rep said they average around 25,000 requests a week. Three days later we received the attached computer generated response. Please note that we were willing to wait in line for an appointment, up to a reasonable point. But, instead, we’re basically tossed to the curb like garbage. No human response, no offer for a teleconference visit, no nothing. I guess we are all in the age of poor patient care anymore as this P.O.S. Organization has shown us. There is a special place in Hell for you people. Thank you allowing my wife to continue to suffer with no resolution for her symptoms. Hopefully this posting is helpful for others hoping for assistance.

Registered for an appointment online, wanted several days for a response. When they called the mayo rep asked what was going on and we had a conversation about my issue. At the end he said they couldn't help me because they didn't accept my insurance. That is OK every were else but there. I live within 50 miles of the facility. He advised me I could go to the New York hospital across the country and maybe they could help. At first I thought he was kidding unreal.

I went to dozens of appointments for pudendal neuralgia. It put me out of the fire department for 4 months. Mayo would not sign my aflac short term disability paperwork. I was not able to pay my bills for I depended on that insurance. Mayo didn't even fix my problem. Thousands of dollars out of my pocket wasted. Thanks Mayo.