Mayo ClinicReviews of mayoclinic.org

Our family doctors and specialists told us to go to the Mayo Hospital to get a diagnosis. We applied in December for an international appointment; we are in Canada. After a four-month wait, they denied our appointment because the condition was Chronic. Is that not what a hospital is for—to help patients, even chronic ones? I would never ever wish this experience on anyone.

I am from Denver Colorado. I traveled over 850 miles to visit this so-called world-class provider. I contacted them in early February 2024 to set up an appointment with a Neuro-Surgeon (Dr. Ali Turkmani). The first call I had with them we spent 15-20 minutes talking about intake and insurance. I was placed on hold for about 15 minutes to verify my insurance was accepted. The gal I spoke with confirmed it was. I was then directed to open a patient portal to provide and upload my medical records (there were an excessive amount- particularly MRI scans). I overnighted the MRI discs and uploaded all of the other medical records needed. I was constantly having to check in to make sure they received them and that they were being reviewed to see if they could 'offer' (their term) me, an appointment. They called me after a little more than 2 weeks, on 3/19/24) saying they had set my appointment with Dr. Turmani for 4/2. As soon as they notified me, I booked my plane tickets. Then they called me 1 day later saying the had made a mistake and that the appointment would have to be changed to 4/3. I told them my plane tickets were already purchased (non-refundable), they would not be flexible and keep the original appointment. and they told me I would not be meeting with Dr. Trukmani, but a nurse instead. I had to change my ticket. I arrived in Phoenix 4/2. My appointment was reset on 4/3 at 7:45AM. I arrived at least 30 minutes early and checked in. I sat in the waiting room for at least 40 minutes, then someone called my name and said I would have to go to the business office. I did, a gentleman took me into his office and said, I would have to give them a deposit of $5,000 right there, and that my insurance was not accepted. EXCUSE ME?!! $5,000 to see a nurse? Why are you just telling me this now? I asked why no one said anything when I checked in, instead of making me wait another 40-45 minutes to be told to go to the business office. ? I was then sent to the Patient Experience Office (which ought to tell you something - that they would even need such a place)! The gal (Casi), while nice, was incredibly unhelpful. She said they tried to call and left me vm's (on 4/1 and 4/2) which they said, I didn't return. Funny thing is, when I showed my incoming phone call log to her, she could not explain why nothing was showing. I asked that she provide me with written documentation that these calls were made. She flat out refused, saying "this is private documentation of the hospital!" Okay, yeah right. Another funny thing, I have email documentation dated 4/2 giving me an UPDATED "good-faith" quote, that does not say anything about my insurance not being accepted and it was NO WHERE NEAR THAT $5,000 deposit they demanded!!!! I traveled a total of over 1,700 miles, spent two days off of work, and incurred significant expenses. Now they are going to face a legal problem. These people need to be sued civilly and charged criminally for fraud and attempted extortion. Them being world-class, hardly! I pity you if you are traveling to seek treatment from these miscreants. FIND SOMEWHERE ELSE TO GO, THIS PLACE IS EPOCHLY HORRIBLE!!!! Update: It has been verified by my carrier Aetna, and the plan I have, the Mayo Clinic is 100% (all locations) in-network! Also, I have verified call logs from my cell phone carrier, that NO phone calls were made to my number on 4/1 and 4/2! They did not call me as they had asserted.

They bring waiting in the waiting room to a whole new level

White People are the only race you can legally discriminate against in America

For an organization that says it is proud of the quality of its care, and which charges accordingly, they have absolutely the worst blood lab I've ever seen. As bad as it was 2 months ago, it is even worse now. Whoever manages this debacle should be fired. Now. We were told yesterday the wait would be an hour from the appointment time and to go to the next appointment on our list and come back. We were back in 30 minutes but only then did they put us in the queue. And hour and 15 minutes later we still hadn't been called. We left. At least 2 of the 3 or 4 phlebotomists were acting very inappropriately, like a night at the comedy club while at least 50 people were waiting. The check-in staff is not the least bit helpful but I suppose they can't be blamed much. They must be sick of it, too. To make matters worse, the schedulers don't consider the ridiculous wait times so patients' choices are to sit there and miss other appointments or to keep those appointments and blow off the blood work. The problem with that though is that Mayo refuses to let patients have blood work done somewhere else. To be clear...this is not a walk-in lab. It is by appointment only and by 10 a.m. or earlier the back-up and wait times are horrible. There is absolutely NO EXCUSE for this self-created mess. The management should be kicked to the curb and, until this is fixed, scheduling should be adjusted accordingly. I can't believe whoever leads the scheduling group hasn't done so already. That's probably another manager who should be sent packing. Last but not least, if you don't have a big nest egg, go someplace else. Unlike most other clinics, they do not accept Insurance providers' standard payments. Another visit or two and we will have to start paying our balance by credit card and then paying outrageous interest on that balance.

Mayo places greed over care. Has endangered my life. Needed Gamma Knife for brain tumor. Wouldn't accept me Aetna Medicare PPO insurance. Now I'm on a long waiting list elsewhere.

I feel I am being discriminated against, when I turn 65 they booted me out, this was 7 years ago I feel like I am being discriminated against, when I turn 65 they booted me out, this was 7 years ago, I was a past patient of mayo, time after time they made excuse One year later I check to get an appointment and was told it been over 3 yrs when it was one year and was 66 yrs, said we not taking new patients and I wasn't A NEW PATIENT, call again a month or more and was told still not taking medicare for too much paperwork and they only cover 80% and I told them I had a supplement and then they said it still wouldn't cover what they charge and I found out with some employees from Mayo where I do visitations and was told they are taking Medicare and I call to make an appointment and was told it been over 3 yrs since they seen me, of course for they wouldn't let me make an appointment because they wouldn't take my insurance shame on Mayo all i want is to be reinstated for i am a former patient and still would be if they didnt boot me out and then not take my insurance also they said too much paperwork they have caused me much stress.i will also go to bbb medical board and contact headquarters if needed. go, I was a past patient of mayo, time after time they made excuse I year later I check to get an appointment and was told it been over 3 yrs when it was one year and was 66 yrs, said we not taking new patients and I wasn't A NEW PATIENT, call again a month or more and was told still not taking medicare for too much paperwork and they only cover 80% and I told them I had a supplement and then they said it still wouldn't cover what they charge and I found out with some employees from Mayo where I do visitations and was told they are taking Medicare and I call to make an appointment and was told it been over 3 yrs since they seen me, of course for they wouldn't let me make an appointment because they wouldn't take my insurance shame on Mayo all i want is to be reinstated for i am a former patient and still would be if they didnt boot me out and then not take my insurance also they said too much paperwork they have caused me much stress.i will also go to bbb medical board and contact headquarters if needed

Horrible. Students will practice on you. The experienced doctors will not care or often even see you. Incompetence, greed and indifference to you as a patient - that's my opinion based on my multiple experiences there with several departments. Never again.