Mayo ClinicReviews of mayoclinic.org

I called for an appointment several months ago. First I had the wrong insurance. I changed insurance. The people on the phone always told me something completely different every time I called. Then I needed to talk to Urology, who would not set an appointment, but told me that internal medicine would. I then filled out a 10 page application for an appointment. I have a genetic disorder that has been difficult to treat. Both of my doctors know, but can’t treat me covered by the same hospital insurance of the retired doctor that previously misdiagnosed me. It was their recommendation that I call. After this huge application was completed with my doctors, the Mayo Clinic sent another letter telling me no. I have abnormal blood cells, fatigue and dizziness to the point that I can’t drive. The Mayo Clinic representative who sent me to Urology told me that because I have a rare disease, I should be expected to be treated this way. A rare genetic disease can’t be treated in the ER, but I end up there every few weeks with a bunch of abnormal blood test results, pain pills that I can’t take because they make me sicker and a pat on the head. I understand that no one really cares, esp the Mayo Clinic. I know that I will probably die of this disease. The hospital that misdiagnosed me has offered to pay. I’m so sick now I don’t even have the energy to hire an attorney. My child will inherit that. Why would anyone want to come to this country? They are going to let me die this way. I've learned so much about the system.

I am a woman not yet 50 I went to Mayo clinic because I had a prolapse I had surgery on it and after I had surgery on it about 5 months later it happened again the doctor had said the first time that I may need it done a second time if it didn't work the first time he would use mesh so I was a little prepared that it may not work the first time after it not working the first time the doctor said all I needed was physical therapy to strengthen my muscles when it's way worse the second time he left me incontinent wearing diapers and humiliated. Long story short I ended up going to a different hospital

If I could leave 0 stars i would. This place is all about profit and that's it. I went in for an exam for a condition I have. The doctors kept pushing me to take a test to see if my condition is hereditary. I kept saying no and they kept asking. I went in a year later for a follow up. Again they kept pushing and pushing. Finally I caved and said yes. They didn't tell me the cost of the test or that it wasn't covered by insurance. The test came back inconclusive and now I'm out $1,200 for something I didn't want in the first place. This hospital boast about making billions in profit a year and can pay for a multi billion $ facility upgrade. Its pretty easy to see how. They will take what ever $ they can from their patients whether its beneficial for them or not so this nonprofit hospital can keep making billions.

The Mayo Clinic system is so overrated. They treat their employees very poorly. Once your hired, they treat you like you owe them. Dont bother. They are short staffed for a reaason

I opened up a case with the Mayo Clinic Rochester in early December 2025 for my 15 year old daughter to get A second opinion of her wrist, due to a fall. We come from Canada and this would be done through the International Office. We have no US-based insurance. We would have to pay for everything out of pocket. We began the process and were instructed to send the reports and images we had. The first email says, "Please send us any medical records or other relevant information." No mention of cost. The second email says nothing about a cost either. The third email says, "A physician from one of our specialties will review your medical records to determine if Mayo Clinic can provide additional benefit. There is no cost for this record review." In that same email, there is a statement that says, "You may incur charges if radiology and/or pathology slides need to be reviewed by a radiologist and/or pathologist." But, there's no sense of what it could possibly cost. We did send images and we sent the radiologist's reports with each one. So, to determine IF the Mayo Clinic could even consider taking my daughter as a case, shouldn't really have required another radiologist to interpret the images. So, we got an invitation for an appointment. All I had to do was give $10,000 US as a "pre-service deposit" to be able to schedule in-person appointments. No indication is made as to what anything could cost. No estimate of the cost of a doctor visit, an x-ray, a blood test, etc. Essentially, we will charge you what we want and you agree to it all. Well, this is a lot of money and we decided to look elsewhere, primarily because there was no minimum or maximum cost provided. I can't agree to something if I don't have a clue as to what it could possibly cost. After all, I was only looking for an opinion. Today (Jan 14th) I received a bill for $1099 USD for reading the CT and MRI I sent ($1537 CAN). Being Canadian, where we don't pay for anything related to medical/hospital care, this is surprising and simply amazing as I wasn't notified it was going to happen. I was only told it may happen and I may get a bill. No one asked me to proceed/approve at this incredibly high cost. I would have said no if asked. I don't understand why the images i sent would require another radiologist to interpret them when I sent it with the original images. By the way, the reports were interpreted but I wasn't notified until I received the bill today and I did not receive a copy of the written report. We have sought other opinions from around the world, including other US-based hospitals. Everywhere else, they have given a cost for a "second opinion" up front and they stick to it. With the Europeans, we have had online appointments with surgeons and specialists, with no fee assessed (they were provided the same reports and images as we sent Mayo). So, for fellow Canadians and any international patients - proceed with caution. There is no regard for your money. The Mayo Clinic will charge you anything they want without seeking approval first.

Only booking certain insurances, my wife needs care, they turn a blind eye, pathetic, yet they continue to ask me for donations

We had a appointment and it got canceled last minute in Rochester mn

Dr Raymond Pak, Head of Urology at Mayo Jax, is as good as it gets in Florida, but getting to him for timely care is next to impossible at Mayo Jacksonville, and I am writing this as an established patient of Dr Pak's and as a patient of Mayo in general since 2010. Mayo Jax Urology Dept has created a firewall of young people in the form of PA's, NP's, and staff at the appointments desk, and they make a lot of mistakes, are very very slow to respond, can be disrespectful, and a few of them speak with authority and power that they do not possess -- as if they are the owners of Mayo Clinic and the customers' care and concerns are optional to them. It is a disgrace. Mayo Phoenix/Scottsdale was absolutely not like this. Jacksonville urology admin/appointments staffers need to be replaced with professionals who can at least pretend that the customers' appointments, concerns and timely, error-free communications matter to them. Set your expectations very low if you choose to trust them with your care. Otherwise, avoid.