46667 The Mayo Clinic is a nonprofit academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research.
Mayo Clinic (mayoclinic.org) has 156 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
mayoclinic.org
Website
mayoclinic.org
Category
Hospital & Emergency
Location
Rochester, Minnesota
Listed on Five Star Index
2026
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Most recent review: October 2026.
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This hospital is the worse I have ever attended. They waste money on frills, new buildings, and enormous lobbies. They don't give you specialist doctors based on your illness... just hospitalists. My mother died because of their poor care. I flatlined during surgery but they did not tell me. Then I had a stroke a day later and they denied it was their fault. I found out now that the surgery to help me swallow only caused more scaring in my throat worsening my problem and requiring a feeding tube. Now this week an ambulance took my husband there against my wishes. And of course, they don't take Medicare and HMO insurance. So, costs will be out of pocket, and we live on social security income. The hospital is for rich ONLY.
KS
Katrina Seymour M.
I cannot urge you strongly enough NOT…
I cannot urge you strongly enough NOT to take your loved one to Mayo Clinic Jacksonville for care. Please please be aware that there are Mayo Clinic-initiated policies in place that make pain management impossible for patients who are suffering. My 23-year-old daughter have a subtotal colectomy at the hospital in August 2023, followed by a blood clot and ileus, an extremely painful condition when the muscles of her newly-resected small bowel stop working.
The general surgeon on the floor after she was re-admitted for complications told me it is Mayo Clinic policy NOT to use tools at their disposal that could help - like pain pumps, or even scheduled pain medication. This leaves the patient or their parent/partner having to request pain medicine, wait on a nurse to show up in the room, wait on the nurse to email the doctor, wait on the doctor to consult with the colorectal or other specialty team, wait on a decision, wait on the pharmacy, and then wait for an ineffective dose to be administered, sometimes hours later. It’s been horrific.
On top of that, my daughter laid in bed, naked, with soiled bedding for hours. I changed her myself many times because help took so long to arrive and her skin was damaged already. I bought my own supplies at Target for her. Nothing is offered - not even pillow cases or clean blankets or wash cloths - I had to request them each time and consistently felt I was inconveniencing staff with my pleas for basic tools to make my daughter comfortable.
She got a UTI while there - unsurprisingly. I sit here as I write this at 2 am listening to her vomit past her NG tube while we have waited more than 30 minutes for a nurse to help us.
Go anywhere else but here.
HS
Howard S.
Waste of Time!
I had recently contacted the Mayo Clinic in reference to the chronic life altering conditions that I currently have, after even being solicited for application through their portal, only to be told that "demand for our health care services exceeds our capacity" that I guess my case is somehow not worthy of their services. Save your self some time and avoid the frustration of reaching out to this institution.
BJ
Betty Jane J.
Mayo Clinic is absolutely worthless
Mayo Clinic is absolutely worthless. As hard as I try to get an appointment with them, it is useless. When I try to register with them on line, all they do is jerk you around. I have such terrible back pain and they supposedly have the best spine surgeons and I can't get anywhere. If I could give them a zero, I would. I have been trying for over 6 months to get somewhere with them. I have had back surgery and I still have pain in my back. I so wanted to get a neurology surgeon who has good ratings. I have a friend who has had back surgeries by my same doctor and I do not want to go back to this doctor. My friend is in so much pain. I need someone who can help me. Mayo called me twice and said they are not accepting any new patients. So what am I to do, live in pain for the rest of my life?
DZ
Deb Z.
I obtain a MRI locally in Houston in…
I obtain a MRI locally in Houston in July and told to mail disc to them. All they did was to send it to radiology who charged $758 to re read with minor abnormalities when in fact the latter was not the case on the original reading in Houston or the US that followed. They just wanted to document I did not have a problem so they did not have to see me. I NEVER gave permission to pay or to re ready the MRI of the pelvis. Medicare only paid around 70$ for the re read but it is in my chart forever.
DE
Deanna
I also want to add to my review about…
I also want to add to my review about the mayo clinic in Rochester Minnesota. If you stand up for yourself in anyway whatsoever or disagree with them in anyway, they will send you a letter saying that you missed behaved or were behaving inappropriately.Jennfer Zundal send this out and she makes up stuff and she lies. I’ve read a lot of reviews and I have seen that she has sent letters out to numerous people that are saying they did not deserve a letter like that. So watch out if you get one because it’s faults. I don’t know if that’s the way they THINK they’re saving their butts in case of a lawsuit or what it is all about. But it’s crazy. It’s just a three ring circus there.
JL
Joseph L.
Had major surgery at Mayo Clinic
Had major surgery at Mayo Clinic, looking into lawsuit for prescription error (as they prescribed half my dose for pain management and thought that was sufficient, irregardless of my personal experience). These folks will operate on you then send you home with literally 1 day(s) worth of prescription pain medication, then throw their liberal agenda at you about "reducing addictive proclivities etc." while you literally suffer. Do not go here for surgery, they do not care if you are in pain, they care about their ideology on pain medication more than their real, living (and suffering) patients.
NM
Neal M.
Maimed at Mayo Clinic in Rochester
I went to Mayo Clinic in Rochester, MN in March of 2008 for what I thought would be a minimally invasive cervical spinal surgery. The surgery was supposed to be performed by the then Chief of Neurosurgery, Dr. William Krauss. The surgery was performed by a resident instead. I was left in severe 24/7 pain and my left side was paralyzed. My neck, shoulders, arms, hands and upper back feel like a severe blistering sunburn. I have no feeling from my knees down. I hobble around my house with a walker and have no sense of balance. Another doctor told me he is surprised I can walk at all because most people with an MRI like mine are quadriplegics. The surgeon did a fusion of C-3,4,5 and caused a stroke in my cord. They did a second 8 hour surgery the following day to do a laminectomy of the same vertebrae. That got me some movement but not much. I have been suffering horribly for over 15 years with no end in sight but my eventual death. I’m lucky my wife of nearly 48 years has stayed with me. I was a Doctor of Chiropractic before my life was ruined. My life was stolen and they get off Scott Free. I tried to get several lawyers to go after Mayo but none of them would try it. Mayo has 200 lawyers on retainer to protect them and make the many people like me disappear. Interestingly, most of this was never put into my records. They knew they did wrong so they started the coverup on day one. I certainly am no Mayo fan. They only allow positive words about themselves to spread only good. One person called it Mayo-naise. I recently found out about another person they maimed and he ended up in a wheelchair. There are many but, you will never know about it. If I could give negative stars, I would.