MaxPureCasesReviews of maxpurecases.com

Response from MaxPureCasesJan 6, 2025

Dear Maren. I will post and update this situation here. If you see it and are able to make additional notes or edits, please feel free to do so as well. Since the buyer waited longer than usual, we have sent the refund and the buyer is now receiving the item. We have communicated via iMessage and have since resolved the issue. If they can respond and edit this review to confirm it, it would be nice to see their confirmation. The second review they posted was not published. The most important thing is that the problem was solved. Thank you! MaxPureCases Team

Response from MaxPureCasesDec 28, 2024

Dear Izzi Your assertion is entirely inaccurate. Please refer to the following link for your tracking information: https://www.yodel.co.uk/tracking/JJD0002232686177514/SK97RU According to tracking, the item has been delivered. However, since you have not received the item, I have provided you with proof of shipping (the shipping label used to send your item) and advised you to contact the shipping carrier for further assistance: “Dear Izzy Thank you for reaching out to us regarding your order. We have reviewed the information you provided during checkout, and according to our records (please see the attached screenshot), Yodel delivered the parcel to the address specified. We understand that you have not received the item, and we're sorry for any inconvenience this may have caused. It's possible that there may be an issue with the security of your mailbox or delivery location. All our parcels are insured in the recipient's name. We recommend filing a report with Yodel, as you may be entitled to compensation of up to £75 by signing an affidavit stating that you did not receive the package. This insurance is in place precisely for situations like this. Please let us know if there's anything else we can assist you with, and keep us informed about the progress of your claim. We can provide you with documentation such as our shipping label, which contains all the necessary information for shipping company to either present proof of delivery or initiate an insurance claim for compensation.” In response to our ongoing correspondence, I have attempted to clarify that Amazon, eBay, and PayPal do not engage in further communication after an item has been delivered. In contrast, we have purchased insurance coverage, which you have declined to apply for. Furthermore, your unwillingness to cooperate and submit an online form has hindered our resolution. Instead, you have opted to initiate a chargeback and provide a negative review, which will entail additional effort and result in a less favorable outcome for both parties. The evidence presented here is sufficient for all readers to ascertain that we have fulfilled our obligations and have consistently demonstrated support and kindness to all of our customers, including those who have provided unfounded negative reviews. Edit: **Edit:** The package has been delivered as per your request. Yodel confirmed the delivery, and the package was sent to your exact zip code. I would post proof of shipping here but I would show your private information that way. We have sent your shipping label and proof of shipping. If you are not satisfied with the delivery, please contact Yodel for insurance. Regarding your communication, we have not copied your emails for public display. Our purpose is to provide a professional and courteous service to our customers and we will save everyone of that. P.S. There are no laws that require a company to return money when there’s proof of shipping, proof of delivery and even when someone doesn’t want to fill out insurance claim! At this point you should really be ashamed of your lies! Kind regards MaxPureCases Team

Response from MaxPureCasesDec 27, 2024

Dear Isabella, Your order was shipped on November 30th and processed through US Customs on December 8th. We’re puzzled by the 20-day delay between the two states, as it’s beyond our control. We’ve communicated with you and responded to every email you sent. We’re also curious why people don’t opt for our faster shipping options. While a 3-week delivery time is unacceptable, even for free shipping, our free shipping option is designed for cost-conscious customers who are comfortable with a 5-10 business day delivery. For faster delivery, we offer a standard international shipping option for $3.99, which usually takes 4 days. Additionally, for most regions, there’s a $9.99 option for delivery within 2 days. These options cater to customers who need faster or expedited shipping. Link to tracking: 17track.net Number: AT572681338CN Package status: In transit 2024-12-23 17:47 United States, destination transshipment【United States】 2024-12-23 07:12 United States, destination transshipment【United States】 2024-12-18 01:12 US, destination transfer【US】 2024-12-18 01:12 United States, destination country customs clearance completed [United States] 2024-12-14 18:17 US, destination transfer【US】 2024-12-13 17:06 US, destination transfer【US】 2024-12-11 13:12 US, customs clearance in destination country completed [US] 2024-12-10 08:45 United States, destination country customs clearance completed [United States] 2024-12-08 16:59 US, arrived at【AIR】 ====================================== Powered by www.17track.net We sincerely apologize for the extended delay and any inconvenience it may have caused. We extend our best wishes for a prosperous new year and a joyous holiday season. Sincerely MaxPureCases Team

Response from MaxPureCasesDec 26, 2024

Dear Orbx, Thank you for your fantastic review! We’re delighted to hear that you recommend our store for all iPhone enthusiasts. It’s wonderful to know you plan to come back for more—your satisfaction means the world to us! If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re always here to help! Warm regards, The MaxPureCases Support Team

Response from MaxPureCasesDec 26, 2024

Dear Maxine, Thank you so much for your kind words! We’re delighted to hear that our team could quickly resolve the issue with your order—especially during the busy holiday season. Allowing you to keep the mistaken item was our way of showing gratitude for your patience and understanding. It truly means a lot to us that you decided to order two more cases and leave such a positive review. Wishing you a wonderful holiday season and a very happy new year! Warm regards, The MaxPureCases Support Team

Response from MaxPureCasesDec 23, 2024

Dear Jac / Louise You placed your order five days ago, and since then, we have been in consistent email communication where I have remained courteous throughout. When you accused me of being rude, I respectfully asked you to point out where I had been rude, but you chose not to respond and instead left this negative feedback. It’s also worth noting that our terms of service clearly state that free international shipping can take up to 10 business days for delivery. This information is transparently provided to all our customers. To claim that we have been rude to you is simply untrue. We take pride in treating all of our customers with respect and professionalism. Your feedback is not only unfair but also deeply disappointing. I encourage you to reconsider your approach, as such accusations are unwarranted and unkind. We serve over 400 customers every day, and while the majority of interactions are positive, it is inevitable that a small number of individuals may resort to dishonesty or negative behavior over relatively small amounts of money. It’s disheartening to think about what some might do for even larger sums. We remain committed to operating with integrity and providing the best possible service, but it’s truly unfortunate to witness such behavior. Sincerely, MaxPureCases Team

Response from MaxPureCasesDec 22, 2024

Dear Jayson, It seems you may have intended to obtain five cases free of charge by leveraging negative reviews, but this is not an appropriate or ethical approach. As a business handling over 12,000 orders per month, we are well-versed in various tactics, ranging from fraudulent chargebacks with claims of stolen cards to unfounded accusations about the authenticity of our goods. • If the card used was stolen, why would the billing and shipping addresses match? • If the cases were truly “fake,” why would you want to keep them? Additionally, why would anyone purchase multiple items from a site they find suspicious? We take pride in the quality of our products, and over 200,000 satisfied customers attest to this. Even Apple recognizes our legitimacy, as evidenced by our official app on the App Store. Furthermore, we hold a perfect score of 100/100 on Scam Advisor. The only reason our score on this platform is not 4.9 is due to our decision not to pay for their services, a well-documented issue among businesses. While we appreciate your feedback, we believe there are more constructive and honest ways to spend your time than posting inaccurate reviews. Should you have legitimate concerns, we are always open to resolving them professionally. p.s. We take Sundays as a day to rest and do not respond to emails, so we would have appreciated a little more patience before escalating the matter. Unfortunately, I cannot share screenshots of our email correspondence here, but I trust that those reading this will recognize the situation for what it is. The emails in question involved demands for a refund, accompanied by threats of negative feedback and reports against our company. When we do not respond to such tactics in the way the sender expects, they resort to posting negative reviews, as it is unfortunately easy to do so online. The internet has given everyone a voice, including individuals attempting to acquire items without payment by leveraging small disputes. We stand by our principles and do not succumb to fraudulent behavior, even when the amounts involved may seem minor. Integrity matters, and we believe it is important to stand up for what is right. To reiterate, we will not issue a refund unless the items are returned to us. Attempting to retain both the items and a refund is not only unfair but also akin to theft. We encourage you to reflect on this situation and act with honesty. It is evident that this buyer has no reservations about making false claims, as the assertions presented here are simply untrue. While they are entitled to return the items, they are not entitled to $200 worth of merchandise for free. Additionally, it is worth noting the inconsistency in their statement: the items were delivered on a Sunday, yet they claim to have "checked" them at an Apple Store on the same day. This is especially questionable considering the buyer resides in a town that does not even have an Apple Store. We are committed to providing fair and transparent service, but we also stand firm against dishonest attempts to exploit our policies. Should the buyer wish to proceed with a legitimate return, we are more than willing to accommodate this in accordance with our standard practices. Sincerely, MaxPureCases Team

Response from MaxPureCasesDec 22, 2024

Dear Alice, Thank you so much for your wonderful review! We’re absolutely thrilled to hear about your amazing experience, and we’re delighted that our customer service team was able to quickly help you correct your order. Making sure you receive the perfect products is always our top priority. We truly appreciate your recommendation, and we look forward to helping you again soon—especially during the holiday season. If you ever need anything else, please don’t hesitate to reach out. Thank you again for choosing us! Warm regards, The MaxPureCases Support Team