Good communication when I had an issue with a broken phone case, they kindly posted another straight away. Thank you
Response from MaxPureCasesDec 7, 2024
Dear Jessica,
Thank you so much for your kind words and for sharing your experience! We’re delighted that our quick communication and prompt replacement helped turn things around for you. Your satisfaction is our top priority, and it’s wonderful to know that we could resolve the issue so efficiently.
If there’s ever anything else we can do or any way to improve your experience even further, please don’t hesitate to let us know. We’re always here to help!
Warm regards,
The MaxPureCases Support Team
DB
David B.
Absolutely a knock-off case
Absolutely a knock-off case. They all must be, mine was for an iPhone 13 Pro Max. Came in what looks like a genuine box, but the serial numbers don’t match, and the font and alignment of the text on the inside of the phone is off a bit. I don’t mind non-Apple stuff but when I’m charged full apple price it really bothers me. When I made a fuss I got me money back, but the company didn’t admit to being in the wrong.
Response from MaxPureCasesDec 7, 2024
Dear David,
We have reviewed the photograph you provided and have determined that the case is not different from what we previously described. Despite our differing viewpoints, we have processed your refund.
Please note that our discount price is less than the full Apple price. The item you purchased cost $39.95, which includes free shipping. The Apple retail price is $59.00, plus applicable taxes.
We appreciate your prompt and courteous communication, which prompted us to initiate the refund process. We are satisfied that we have resolved your issue.
Kind Regards,
MaxPureCases Team
RY
Ryan
Counterfeit apple products from alibaba…
Counterfeit apple products from alibaba, which are being dropshipped that take weeks to arrive. He's a scammer blagging his way through life and lying to people about his legitimacy.
This knobhead needs to stop blagging himself aswell as everyone else. Fake products. Fake guy.
Response from MaxPureCasesDec 5, 2024
Dear Ryan
It seems there may have been an issue that has left you dissatisfied, potentially related to a chargeback decision. While we understand that such outcomes can be frustrating, it is disheartening to see repeated negative reviews aimed at discrediting our legitimate business. We have noticed a pattern of similar reviews from a small group of individuals who may struggle to accept outcomes they disagree with.
It is worth noting review platform employs practices that make it challenging for businesses to maintain a fair score without subscribing to their paid services. For example, a $1,600 monthly fee is required to display “verified” reviews. This has been widely discussed and criticized in various forums and even on the platform’s Wikipedia page. While negative reviews often remain regardless of violations, more than 20 of our positive reviews are removed daily, which is unfortunate but something we have come to accept.
We remain committed to serving our customers with integrity and transparency, and our business continues to be recognized for its legitimacy and quality. If you have specific concerns, we encourage open communication to resolve them directly.
Sincerely,
MPC Team
CS
CS
I recently purchased an iPhone 15 case…
I recently purchased an iPhone 15 case from MaxPureCases, and I am beyond impressed! The case perfectly blends style and protection, offering a sleek design without compromising durability. It’s clear they prioritize customer satisfaction and quality in every detail. Highly recommend for anyone looking to safeguard their phone with style!
Response from MaxPureCasesDec 5, 2024
Dear CS,
Thank you so much for your fantastic review! We’re absolutely thrilled to hear that you’re beyond impressed with your new iPhone 15 case. It’s wonderful to know that it perfectly blends style and protection, offering a sleek design without compromising durability.
We truly appreciate your kind words about our commitment to customer satisfaction and quality in every detail. Your high recommendation means the world to us!
If you ever need anything else or have any questions, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The MaxPureCases Support Team
OR
OralB
This site needs to get shut down
This company portrays itself as an Apple partner selling genuine Apple products, but they’re actually selling counterfeit goods. These products are complete fakes. Whenever the owner gets called out, they retaliate by claiming the reviews are biased, unfair, or written by people with malicious intent. Trust me—this many people aren’t "evil," and it doesn’t matter if you believe your business is legitimate. Fake businesses pop up on the iOS store and online platforms every day, posing as real ones—and you are one of them.
I’m not asking for a refund, nor do I want one. My intent is to warn others not to fall for your scam and end up with fake or rip-off Apple products. Go ahead and accuse me of blackmail or being malicious if you want. The truth is, your shady and deceptive business practices speak for themselves.
Response from MaxPureCasesDec 5, 2024
Dear Sir or Madam,
It is interesting to engage with someone who chooses to remain anonymous behind a vague nickname. For the sake of discussion, let us assume you are not a competitor and are aware that this platform does not remove negative reviews, allowing individuals to post as many as they wish. Upon reviewing our feedback, it is evident that most of the negative reviews originate from a small group of individuals—three or four people, as can be observed by checking their names.
As many business owners are aware, this platform often prevents companies from maintaining high scores unless they are paying clients. We firmly believe in transparency and do not support the practice of paying for what should be unbiased and free. Unfortunately, this means that approximately 95% of our positive reviews are deleted, despite being authentic. If you search online, including Reddit and Wikipedia, you will find numerous discussions that highlight similar issues with this review platform.
In reality, our business performance reflects a much higher standard, with a true score of 99/100 based on our return and defect rate, which is below 0.15%. This is supported by independent verifications, including a perfect score of 100/100 on Scam Advisor.
We are a legitimate business, vetted by Google Merchant Center, and our products are verified by Amazon staff. Additionally, there are no illegal store apps listed on reputable platforms like the App Store, as these undergo rigorous checks.
While we appreciate your attempt to warn others, the claims in your review appear to be factually incorrect. If you experienced an issue with your item, we have no record of receiving any communication from you. We encourage you to contact us directly so we can address and resolve your concerns.
Thank you for taking the time to share your thoughts.
DM
Dmitto
Beware
Beware! Terrible Experience with This Company
I had a horrible experience with this company, and I strongly advise others to steer clear. They claim to be based in the USA, but the truth is they are actually operating from Europe, and when you track your shipment, you’ll see it’s coming from China. Delivery time is also a lie. They promised 6 days for shipping, but it took over two weeks!
The product I received was a low-quality fake, not at all what was advertised. The case was hard to remove, the side buttons didn’t match, and the camera cutout was completely wrong. Even the embossed Apple logo was smaller than the original!
Save your money and avoid this company at all costs. It’s all lies from the start.
Response from MaxPureCasesDec 3, 2024
Dear “Dmitro,”
Why would you use an unrecognizable nickname? Why not reach out to us directly with your order number and details about your issue? Instead of spreading falsehoods about our company, we encourage open communication to resolve any concerns you may have.
The only accurate claim in your comment is that our warehouse is in Europe—everything else is simply untrue. If you had contacted us, we could have resolved your problem quickly.
Regarding shipping: orders sent via the $1.99 or $4.99 shipping options typically arrive within 5 or 3 days, respectively, while free shipping can take up to 10 days. We understand that frustration can arise, but there’s no need to misrepresent the quality of our products or our company. We’re here to help.
Regards,
The MaxPureCases Support Team
RY
Ryan
They're dropshipping counterfeit apple…
They're dropshipping counterfeit apple products from Chinese manufacturers on alibaba while claiming that they're genuine apple products & how they're a long standing apple partner for 20+ years.
The guy, named Branko Maksimovic also has a bad attitude 😂
He also tries very hard to convince people of his legitimacy. All I asked was for the order to be cancelled and refunded due to it being a dropship item from a Chinese manufacturer who is on alibaba with no apple partnership. It's the same shit everyone else is selling on Ebay and Amazon.
Just buy it from alibaba for £8 as a sample order instead because it's the same shit and hes charging £39.95 and trying to convince people he's an apple partner for 20+ years 😂
Response from MaxPureCasesDec 2, 2024
This individual, who purchased an item two days ago, has already begun to insult us after we informed him that we are unable to process a refund. His claims are entirely baseless, as we are a Google Merchant Center and Apple-approved business with an iOS app available on the App Store: https://apps.apple.com/us/app/maxpurecases/id6738140656
It’s disheartening to witness the lengths some individuals are willing to go to obtain refunds and free items. However, considering the substantial number of monthly orders, encountering a few “bad apples” is likely. To anyone reading this: Speaking negatively about others rarely leads to positive outcomes. While it might seem easier for businesses to issue refunds to buyers like these (who make up less than 0.01%), we believe it’s important to address the situation transparently and set an example. Additionally, it’s worth noting that many review platforms tend to remove a significant number of positive reviews—a challenge most business owners are all too familiar with.
AG
Andre G.
Still haven't received any response…
Still haven't received any response from Maxpurecases about the fake iPhone cases I received. This company lies about reaching back out to you. It's been over 5 business days and still no response from my order and refund!
Response from MaxPureCasesNov 22, 2024
On one side we have very nasty person who lies about everything he says and is blackmailing us with negative review to get the item for free. And on the other hand there’s us, a company that has an app published on App Store: https://apps.apple.com/us/app/maxpurecases/id6738140656 Sometimes it is sad what people would do for 35$.
