MaxPureCasesReviews of maxpurecases.com

Response from MaxPureCasesJan 24, 2025

Dear Ruth, What actually happened was this: You reported that the case you received was slightly damaged, possibly from a fall. In response, we offered to replace it at no cost to you, even without requiring the item’s return. However, you stated that you didn’t want a replacement—you just wanted a refund. When we explained that we could not process a refund without the item being returned, you told us you would open a chargeback instead. A chargeback in this situation is effectively theft. It involves taking the money from us while falsely representing the facts to your bank. Your bank may side with you, but that doesn’t change the fact that the chargeback process is being misused. If you truly wanted a functional case, why not accept the free replacement we offered? It appears the intent was simply to keep the case without paying for it. If being upfront about this makes us a “horrible” company in your eyes, so be it. However, we have been more than fair, even offering to replace cases that Apple itself would not replace—cases that showed obvious signs of damage after several months of use. While we value kindness and good customer service, that does not mean we are obligated to bow to threats of negative feedback or bad reviews. We stand by the fairness of our policies and the efforts we made to resolve this matter. Update: No, PayPal closed case in our favour and paid off to buyer from their back funds. Regards, MaxPureCases Team

Response from MaxPureCasesFeb 28, 2025

This buyer, if the name is correct, requested a refund without returning the item and subsequently threatened us before leaving a negative review. Nowhere in their initial request did they mention that the item was counterfeit; it seems they only made that claim later to cause damage. Had they simply stated the truth—that they wanted a refund without a return—it would have been clear that this 1-star rating was unwarranted. P.S. I am guessing Apple makes fake Apple stuff then, directly from App Store. And I guess PayPal closed this dispute in our favour for no reason. What you are doing, sir, is wrong. Everything you’ve stated is false. Plus you failed to show us in photos how is the product different. It’s good if PayPal refunded you to through their courtesy program, but if you abuse it, they will stop, just FYI.

Response from MaxPureCasesJan 17, 2025

Dear Delil, I would like to inquire about your opinion on whether Trust Pilot is an appropriate platform for requesting information regarding Max Pure Cases’ order status. Specifically, I am referring to the practice of giving negative ratings on Trust Pilot and subsequently inquiring about the order that was placed yesterday? Please, tell us. I will wait.

Response from MaxPureCasesJan 17, 2025

Dear Shane, There is no need to insist on phone communication when our email support at [email protected] is readily available and perfectly effective. We have responded to your inquiries in less than 24 hours, which is well within a reasonable timeframe. While our phone support may not be available around the clock, this is neither a violation of any standard nor a valid reason to leave such a negative review. Additionally, the claims made in your review are inaccurate. We strive to provide timely and professional support to all our customers, and we hope you will reconsider your feedback in light of this. Sincerely, MaxPureCases Team

Response from MaxPureCasesJan 15, 2025

Dear Marina, Thank you so much for sharing your positive experience with us! We’re delighted to hear that you’re pleased with the quality of our products and that our staff were friendly and helpful. Your kind words and 5‑star rating truly mean a lot to us. If you ever need anything else or have any questions, please don’t hesitate to reach out—we’re always here to help! Warm regards, The MaxPureCases Support Team

Response from MaxPureCasesJan 11, 2025

Dear Ryan, You are correct that your parcel was delayed, and I sincerely apologize for the inconvenience. To be fully transparent, your order was placed during the last week of November and delivered in the first week of January—approximately one and a half months at the worst. During this time, we remained in communication with you and consistently responded within 24 hours. However, our preferred method of communication is email, as we do not offer 24h phone support and we are in different time zone to you. These are iPhone cases, after all—not medicine or high-value equipment that requires immediate attention. As we explained, the first parcel was unfortunately mishandled by USPS and subsequently lost. You were able to track this progress and see the issue for yourself. We also uploaded the tracking for the second shipment just before the New Year, and it was delivered within seven business days, which is expected for free shipping during this busy time of year. You are now requesting a refund without returning the item because of the delay, but this request should have been made before we shipped the second parcel. As for the issue with Affirm, it’s important to clarify that you are in a direct contract with us, and disputes should be handled through your bank or our payment processor on Shopify. Affirm is not involved in this transaction, nor does it make sense for them to mediate this issue—it’s akin to asking the Philippines to settle a dispute between Portugal and Italy. Regarding your parcel, you are welcome to return it for a full refund, which we are more than happy to provide. We did incur significant losses on parcels mishandled by USPS in December. To be honest, such service levels are something I’d expect from a third-world country, not from a nation often referred to as the “leader of the free world.” That said, this is not your concern, nor should it be. I share this only to provide context: this was a force majeure situation, and we did the best we could by promptly reshipping your parcel, which explains why it took about 40 days for the item to reach you. Once again, I sincerely apologize for the delay and inconvenience. I hope you can see this situation from our perspective as well, and I thank you for leaving us a fair review. If there is anything else we can do to make this right for you, please let us know via email, and we will respond 100%. Thank you for your understanding. Sincerely, MaxPureCases Team

Response from MaxPureCasesJan 6, 2025

Dear Melinda, Thank you so much for sharing your experience! We’re delighted to hear that our customer service team could quickly assist you and resolve the misunderstanding with your order. While it appears there may have been a mix-up in what was purchased, we’re glad you ended up with a full refund and got to keep the glass protector. We noticed your 3/5 review and we truly appreciate the kind words you shared via email—every bit of feedback helps us improve. What matters most is that you feel satisfied with your purchase and our service. If there’s anything else we can do for you, please don’t hesitate to let us know. Warm regards, The MaxPureCases Support Team

Response from MaxPureCasesJan 6, 2025

Dear Anne, Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our customer service. We recently encountered some shipping and tracking issues during the holidays—our shipping partner lost several dozen of our parcels. To make things right, we decided to ship all of those orders again. As it turns out, a few of the “lost” parcels, including yours, were eventually delivered anyway, which meant you ended up with two items at the price of one! Your kind words truly mean the world to us. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always here to help! Warm regards, The MaxPureCases Support Team