MaxPureCasesReviews of maxpurecases.com

Response from MaxPureCasesFeb 19, 2025

Dear Danette, We have responded to your email as soon as possible. Contrary to popular belief, we are also human beings and have two days off during the weekend, which is the time when we are not replying to emails. Additionally, the phone number listed on our website is not a hotline. It is simply the company’s phone number, and our preferred method of communication is email. p.s. The majority of our customers are happy, as reflected in our “Great” rating. Of course, not everyone will be satisfied, but we strive to address concerns fairly and promptly. Thank you MaxPureCases Team Dear Customers, We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller. This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page. People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible. Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices. The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews. I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease. Thank you for your understanding. Sincerely, MaxPureCases Team

Response from MaxPureCasesFeb 19, 2025

Dear Christopher, It’s clear that there has been a misunderstanding. Had you reviewed the facts, you would see that the delay in your shipment was indeed due to imposed tariffs, which are referenced in the tracking details. This is not speculation; it is a verified fact. You selected our basic free international shipping option, which does not carry the same delivery guarantees as paid shipping methods. Even so, the package was delivered only two business days past the normal stated delivery timeframe of 10 business days. We understand that shipping delays can be frustrating, but this situation is not the result of negligence or misinformation on our part. Please let us know if you have any further concerns, but based on the facts, there is no issue to report. P.S. The free shipping option is designed for customers who prefer the most cost-effective solution and are comfortable with a delivery time of 5 to 10 business days. For faster delivery, we offer a standard international shipping option for $3.99, which typically takes 4 days. Additionally, for most regions, there is a $9.99 option for delivery within 2 days. These options are ideal for customers who require faster or expedited shipping. Thank you. Sincerely, MaxPureCases Team

Response from MaxPureCasesFeb 14, 2025

Dear D. Lennon, Thank you so much for your wonderful 5‑star review! We’re delighted that you’re extremely happy with both your new case and our customer service. It’s great to hear our team resolved your issue promptly and professionally, ensuring a smooth experience overall. We pride ourselves on offering high‑quality products at reasonable prices, and it’s fantastic to know that you appreciate our efforts. We truly value your support and recommendation. Whenever you’re ready to shop again, we’ll be here—and we look forward to helping you find more products you’ll love! Kind regards, The MaxPureCases Support Team

Response from MaxPureCasesFeb 14, 2025

Dear Nall, Thank you for sharing your thoughts with us, and we appreciate your honest 3‑star review. We’re pleased to hear that you find our case durable overall and that it fits your phone well. However, we understand your disappointment about the leather scuffing after a severe drop. Leather, by its nature, is more prone to surface marks when subjected to significant impact—it can still protect your phone effectively, but it’s not immune to the usual wear and tear that follows a “nasty fall.” We also acknowledge your feedback on shipping times. While we do offer various shipping options, our free or economy tiers can sometimes be slower, especially during peak periods. We continuously strive to improve our logistics and provide faster, more reliable delivery for all customers. Thank you again for taking the time to help us improve. If you’d like advice on more impact‑resistant cases or need any assistance in the future, don’t hesitate to reach out—we’d be happy to guide you toward the perfect match for your needs! Kind regards, The MaxPureCases Support Team

Response from MaxPureCasesFeb 7, 2025

Dear Vittoria, Thank you for your honest feedback and for sharing your experience with us. We’re delighted to hear that you’re pleased with the quality and fit of your new case. However, we’re truly sorry for the delay in shipping—it’s never our intention to keep our customers waiting. We do offer several shipping options to accommodate different needs and timelines, including standard and expedited tiers for those who prefer faster delivery. It appears you selected our free international shipping, which can occasionally take a bit longer depending on your location and local customs processes. We understand this can still be frustrating, and we appreciate your patience. If you have any further concerns or ever decide to shop with us again, please feel free to explore our faster shipping methods. We’d love the opportunity to provide an even smoother experience next time. Thank you once again for your purchase, and we hope you continue to enjoy your new case. Kind regards, The MaxPureCases Support Team

Response from MaxPureCasesFeb 1, 2025

This claim is entirely false. First, while we are an American company, it’s neither unusual nor against regulations for us not to have a warehouse in the U.S. This is entirely legal and well within our rights. Second, when you contacted us, you expressed interest in returning the item to exchange it for a different size. We agreed to this and provided you with detailed instructions, including examples of how other customers have handled return shipping for about $5. If you’re unwilling to follow these steps or prefer not to do so, that is your choice. However, it’s inappropriate to respond by falsely claiming that our cases are fake or that the return shipping cost is $20. While expedited shipping could cost more, we clearly explained that standard return shipping is much lower. Moreover, we offered to refund you as soon as you provided a photo of the return envelope, without requiring the actual item to arrive back at our facility. Making unfounded accusations and retaliatory statements is not only unwarranted but also reflects poorly on character. We are always happy to assist customers who approach us in good faith, but we ask for fairness and honesty in return. Sincerely, MaxPureCases Team

Response from MaxPureCasesJan 31, 2025

Edit: buyer sent email saying they received the parcel. Whether they will edit the review remains to be seen. We’re the worst, according to him, when we claimed that USPS says item was delivered and kindly gave instructions to collect the insurance. World would be the best place to live in if everyone was as unkind as we are :) It’s unclear what buyers should “beware” of in this situation. The item was delivered to the address you provided, and USPS confirmed that it was delivered to that same address. If there’s an issue, the appropriate step is to file a claim through the insurance we purchase for each parcel. This insurance is in your name, which means you must initiate the claim process. We cannot do this for you. And also, we don’t have to pay for this insurance, but we do and for every parcel that we send. is that also part of our “bad” service? If a buyer believes they are entitled to a refund for a parcel that was successfully delivered, that expectation is simply unrealistic. This is why tracking information and insurance exist. Expecting us to issue refunds whenever someone requests one, without returning the item or following proper procedures, is not a sustainable approach for any business. And if this happened on any other platform, the potential chargeback would be closed against you so fast your head would spin. We often encounter additional challenges, such as customers not providing phone numbers, leading to failed deliveries; not giving access codes to their buildings, preventing postal workers from delivering; or providing incomplete addresses. In such cases, we end up bearing the cost of lost parcels and issuing refunds even when the problem was due to incorrect or incomplete information from the buyer. In short, if the service we provide is not satisfactory to you, we kindly ask that you refrain from placing orders in the future. Thank you. MaxPureCases Team

Response from MaxPureCasesJan 29, 2025

Really? No name, no contact, no information. If you prefer to remain anonymous behind a fake nickname, perhaps it’s best to focus on your own copycat website instead of spreading lies about us. Thank you! Dear Customers, We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller. This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page. People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible. Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices. The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews. I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease. We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at [email protected], and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided. Thank you for your understanding. Sincerely, MaxPureCases Team