MaximusReviews of maximustribe.com

Shipping was fast for a year. Left for a few months and ended up waiting after my resubscription. Customer service was able to quickly resolve the issue when I sent an email in, with a real person responding on the weekend.

UPS lost my medication delivery. I filed a claim as UPS directed, but then could get help from UPS for days — other than a “delivery proof picture” that was NOT MY HOUSE!!!!! Maximus took over and made certain to take of me, their customer. Top notch service!!!!!

Calidad y un excelente servicio gracias

Repeated prescription failures, contradictory explanations, and billing for medication I’m not receiving My experience with Maximus has been unbelievably frustrating. I pay an additional $200/month for hCG, yet I have repeatedly had to chase Maximus to actually receive the medication I’m paying for. This has now happened more than once. Earlier this year, Maximus initially told me my hCG refill was “too early.” After I challenged them, they reviewed my account again and admitted that my previous month’s hCG shipment had actually been skipped completely. Now the same thing is happening again, except this time I have received multiple contradictory explanations within a matter of days. First, Maximus told me my hCG had not shipped because there was a problem with my prescription and that my doctor needed to issue a corrected prescription. The next day, they told me the corrected prescription had been successfully created, was being processed by the pharmacy, and that they were asking the pharmacy to expedite it. A few days later, another representative suddenly told me the pharmacy needed photographs of the package I had received before they could resolve the issue. When I questioned why photographs would be necessary when the issue was supposedly an incorrect prescription, they went back to the pharmacy and admitted that photos were not required after all. Then the explanation changed again. Maximus now claims that the hCG I received in June was actually a 60-day supply and that they therefore cannot send another refill until August 18 because of alleged “FDA regulatory limits.” They subsequently told me the restriction exists because hCG is a “controlled substance.” The problem is that I was never told I had received a 60-day supply, I saw no obvious change in the vial or prescription corresponding with twice the normal supply, and Maximus continues charging me the additional $200 every month. I asked two extremely simple questions: 1. If I supposedly received 60 days of hCG, why am I being charged $200 every month? 2. If the June shipment was suddenly a 60-day supply, where is that reflected in the prescription, quantity dispensed, vial size, concentration, dosing instructions, or pharmacy record? Instead of answering those questions, I received another generic explanation. At this point I have requested the actual pharmacy dispensing record, the prescription showing a documented 60-day supply, the billing history showing what I paid versus what was dispensed, and the specific law or regulation they are relying on when they claim they legally cannot refill the medication before August 18. If Maximus can produce those records, great. If they cannot, then their latest explanation raises even more questions. The physicians and medication may be perfectly good, but none of that matters if the company cannot reliably coordinate prescriptions, billing, and pharmacy fulfillment. A patient should not have to investigate his own account, identify contradictions between customer-service representatives, and repeatedly fight to receive medication he is already paying for. This is especially disappointing because I previously gave Maximus another chance after earlier fulfillment problems. I would strongly advise anyone considering Maximus to pay very close attention to what you are billed, what quantity you actually receive, your refill dates, and what the pharmacy label says. Save your emails and documentation. I will update this review if Maximus provides the requested pharmacy and billing records and resolves the issue appropriately. Until then, based on my experience, I cannot recommend them.

This has been a very pleasant experience with Maximus. They are attentive, professional, and fast!

Quickly answer questions, they are transparent, and everything is timely, I highly recommend them over other services

Prompt an professional customer service!

Instant reply in communication; support and consultation with a doctor, COA on the vile of my medication was made available