customer
Very happy with customer service
I had a little issue with an unauthorized accidental charge but had such a good experience with the Maximus customer service I wanted to leave a review. I had a previous subscription with them which I canceled a few months ago...no problem there. I decided to go online and see if the pricing would be the same and it had definitely gone up. So I did nothing, did not renew my subscription or sign up for anything else. I even got an email asking what was keeping me from renewing and I responded saying the cost was now too high. A couple days later I get a notice from my bank for a $2K charge so obviously now I'm panicking. There is no phone # on the Maximus site, but I did reach out via the portal and within a few hours, a rep named Ashel responded. Somehow the system renewed my account and charged me upfront for a few months of product. Honestly not exactly sure what happened but the rep acknowledged that I did not renew. This was over a holiday weekend, and he escalated and monitored my issue and had my charge reversed before the end of the weekend. So even though there was an issue, I was truly impressed with the level of customer service.
Response from MaximusSep 14, 2026
Thank you for sharing this — Ashel stepping up over a holiday weekend to see the situation through to resolution is exactly the standard we expect from our team. We appreciate you taking the time to recognize that experience despite the frustration involved.