Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
maximustribe.com
Website
maximustribe.com
Category
Hospital & Emergency
Location
Santa Monica
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Noticeable improvement in focus and energy. Very responsive to workouts. Easy and quick to get started. The process has been a breeze.
Response from MaximusApr 16, 2026
Hearing that the results are showing up in your focus, energy, and performance is exactly what we aim for. We look forward to continuing to support your progress.
CR
Crystal
Very easy to talk to and very…
Very easy to talk to and very understanding of any issues. Excellent customer service.
Response from MaximusApr 16, 2026
Approachable and understanding support is something we genuinely strive for. We look forward to continuing to be there when you need us.
TK
Timothy K.
No pressure
No pressure with options. Multiple routes on how I would like my health and treatments. Responsive answers to all my questions and my Doc in the mix to back them up.
Response from MaximusApr 13, 2026
Having flexible options and a physician actively involved in the process is central to how we approach care. We look forward to continuing to support you, Timothy.
CS
Centennial Suites Dennis M.
Great service
Great service, excelent products and guarantee
Response from MaximusApr 13, 2026
We're glad the service, products, and peace of mind have all been a good fit. We look forward to continuing to support you, Dennis.
PA
Paul
Excellent
Dr. holmberg provided a great 1 on 1 experience. I feel a very noticable increase in energy and muscle development. I've been training for about 32 years and with age have noticed a decrease in energy level which is now back to a more youthful energy. I highly recommend Maximus
Response from MaximusApr 13, 2026
Hearing that Dr. Holmberg provided a personal and attentive experience, and that the results have made a tangible difference after decades of training, is exactly what we work toward. We appreciate the recommendation and look forward to continuing to support you.
DA
Danica
No issues here!
Speedy responses to my questions. Timely delivery of my medication and seeing results. VERY HAPPY!
Response from MaximusApr 13, 2026
We're glad the responsiveness, delivery, and results have all come together the way they should. We look forward to continuing to support your progress, Danica.
JW
Jason W.
Telehealth should not be this difficult, but here it is
After an extended period as a paying customer, I cannot recommend this company.
This was not a one-off issue. It was a consistent, ongoing pattern of problems across doctors, customer service, and fulfillment that never meaningfully improved, even after repeated escalation through multiple channels.
This is a telehealth service involving prescribed medication. That carries a higher expectation of accuracy, consistency, and reliability. Delays, errors, and lack of coordination are not minor inconveniences in this context. They directly impact continuity of care.
Over time, I experienced repeated issues including:
- Doctors issuing incorrect prescriptions, inconsistent quantities, or incomplete orders
- Medications arriving late, partially fulfilled, or not at all
- Shipments sent to the wrong address multiple times, even after updating and confirming it repeatedly
- Orders missing medications or basic supplies
- Refills not being triggered correctly, requiring manual follow-up
- Conflicting timelines, such as being told something would take a few days and it stretching into a week or more with no proactive communication
A particularly concerning pattern was the lack of coordination between their system and pharmacy partners. I was explicitly told my address was correct, yet shipments continued going to the wrong location. Parts of the same order were sent to different addresses, and replacement shipments were sometimes required more than once for the same issue.
Customer service was consistently reactive and often ineffective. A typical interaction involved being told something would be looked into, followed by either a vague or incorrect response, or no follow-up at all. In many cases, I had to reach out multiple times just to get basic updates.
There was little to no ownership of issues from start to finish. I was frequently left wondering whether anything had actually been done unless I followed up repeatedly. Even when responses came, they often did not directly address the question being asked.
I also experienced situations where timing mattered and I clearly communicated that medication was needed by a specific date. Even with repeated emphasis over weeks, I still could not get a clear answer on whether it would arrive on time. In some cases, there was not even a shipping label created while I was being told things were in progress.
I attempted to resolve issues through customer support, Discord, and escalation to senior leadership. While issues were acknowledged and explanations were provided, the same categories of problems continued afterward.
Even routine account changes became difficult. When attempting to modify my subscription, I was given conflicting information about available plans. Options were visible in their own portal but could not actually be used, with the explanation that the system had not been updated.
The core issue is not that mistakes happen. Every company has them. It is the complete lack of consistent ownership, unreliable follow-through, and no observable improvement over time. I have lost count of how many times I had to follow up on the same issues.
If you are considering this service, be extremely cautious, especially with any annual commitment. In my experience, the issues are ongoing rather than isolated, and resolving them requires significant and repeated effort on your part.
I wanted this to work. It did not.
Response from MaximusApr 13, 2026
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
TA
Tarron
Super fast communications with Maximus…
Super fast communications with Maximus and my Doctor. Shipping has been quick as well. Just a great experience overall so far.
Response from MaximusApr 13, 2026
We're glad the communication and shipping have both been hitting the mark early on, Tarron. We look forward to continuing to deliver that same experience.