jason “petquack” C.
Terrible..
Terrible... I put in an order for an in home lab test which was expected to arrive in 4 days. I waited about a week and no arrival. There was absolutely no way of tracking order because nothing was in my order history and no tracking information was sent out .I contacted customer support and they told me they needed my phone number to complete my order that my order was pending.. I was very mad because I was charged, no email was sent to me about this nor did I have a way of tracking it. Customer service told me that they updated my info that the kit will be sent out. I asked for evidence of my order, such as a tracking number of shipment or an update on my order history. Customer service ignored my email and I still had no way of tracking my order. I found this very suspicious and filed a dispute through my credit card company. I currently deleted my account and hope there are no further charges ,because they'll be another dispute,
Response from MaximusOct 13, 2026
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