Carl I.
Refund issued with no difficulty when circumstances changed
My subscription auto-renewed for 12 months. The week after I had a blood test with results that prevented me from continuing the protocol. Though the subscription is not refundable, I contacting customer service and they refunded the full subscription with no hassle or difficulty. I stated the problem to a chat agent, it referred it to a rep, and I received a message back saying they would refund the amount. If I am able to return to the protocol, I will definitely make it my first choice.
Response from MaximusJul 6, 2026
Handling a difficult situation with that level of straightforward resolution is the standard we hold ourselves to, and we're glad the team was able to make it right. We hope to have the opportunity to support you again down the road.




