Maxaroma.comReviews of maxaroma.com

Ok so im not saying this is a bad company. And I know nobody will probably even believe me. But I recently received a fake Dior Sauvage Elixir from the trusted Maxaroma. And I don't even know how this could've happen. But its their response to the matter is what I dont like. Act as if this thing could NEVER happen with them. Taking the approach of "yeah ok, we here you, but that didn't come from us". But who am I? Im just one customer. My business wont make or break them so, guess I have to eat this one. Just be careful guys, thats all im saying.

This has been an eye opening experience for me. I didn’t even know there could be that many scents but it’s how you make the scent, the scent doesn’t make you and thanks to Matthew and Etta I realized that they were great help and had the best conversation with them honestly can’t wait too see the company grow and the them.

Purchased 2 hard to find bottles of cologne that were in stock, then 2 days later my order was suddenly cancelled with no explanation. After contacting support, I was told "the last bottle broke." So apparently they decided to cancel the order for both bottles without telling me, and now the product is out of stock (seems like they sold the other bottle from my order?). I tried to see if I could put in a backorder, or if I could buy the other unbroken bottle, but customer support basically doesn't directly respond to the questions and just says "we hope we do better next time"

I had a terrible experience with this company. My order was never delivered and is clearly lost—the tracking number stopped updating—yet all I received in response were generic, automated messages with no real help or accountability. Instead of resolving the issue, they keep deflecting and asking me to wait (another) 48h that doesn’t make sense given the situation. As a customer, it’s extremely frustrating to have to chase a company just to get a basic resolution. At this point, I’ve had to request a full refund because the product never arrived. The lack of proper customer service and ownership is completely unacceptable. Would not recommend—save yourself the hassle and shop elsewhere.

Was just informed that normal shipping is 12 days....my package has been going back and forth from Maspeth to Jersey. Definately a red flag. UPS says that its lost and its not in transit. I paid extra for the insurance too. So much for a valentines day present. Maxaroma wont do anything for 12 days....done shopping with them. NOW you reply? 7 months later? Never using Maxaroma again.

I rarely leave reviews, especially negative reviews, you guys can check my profile, but I just had a really awful experience with the purchase on MaxAroma that I want to share here. I doubt the authenticity of the products on this website, and I had a really bad experience with the so-called customer care team. The item I purchased arrived with a defect. The agent said I can either replace it or get a $5 refund. I chose a replacement. Then I said more than once across the return process that I prefer a replacement, but they ignored my repeated requests and made decisions for me without any notifications or permissions. They told me there are multiple bottles with the same defects due to the manufacturer, and they are afraid that I may get another defective bottle, so they just refunded me. But why are the so-called defective bottles still on sale? Also, I first met a customer service agent who hung up on me. It was from MaxAroma. Thank you so much for all the nightmares.

These people don't have the heart to listen to the customers with what happy with the reason of return rather so rudely collect stacking fees even when I received damaged items. It is unacceptable

My order came in reasonable time and i also got a couple samples . Everything seemed to check out and the quality seems legit so far to me . So i have no compliants ill definitely order again