Maxaroma.comReviews of maxaroma.com

Amazing product, swift shipping and the best!

I have made many purchases so far. Maxaroma has been very diligent and responsible with shipping, which is why I give it an A+, but where they have failed me is in the gift every two months for the gold membership.

I ordered a fragrance sold as brand new, but it arrived in completely unacceptable condition. The bottle had deep scuffs, heavy paint peeling and chipping along the shoulder and collar, and the atomizer spray head was detached inside the box. These were clear signs of prior wear and degraded stock, not transit damage. I contacted customer service immediately on delivery day with photos and video. Maxaroma authorized a return and explicitly promised me in writing: "We will ensure that the replacement is sent in good condition." My return was delivered back to their warehouse, where they held it for six days. Instead of reserving a replacement as promised, they allowed remaining stock to sell out and then quietly issued a unilateral refund. When I asked support why my promised replacement was not allocated, they claimed their policy prevents reserving stock for damaged returns. Their "remedies" were an insulting 5% discount code, falsely insisting the bottle wear occurred in transit, and attempting to sell me an unboxed tester of a completely different formulation for $205. Between shipping degraded inventory as new, breaking written commitments, and trying to upsell testers instead of fulfilling orders, this was an exceptionally poor customer experience. Shop elsewhere!

The worst experience. They are not competitive, their website is set up to be deceptive and difficult to parse. IMO they are dishonest swindlers. Never again!

My experience was great at Maxaroma in SoHo, NY Thanks to Mr Mathew , Ms Etta and Mr Ricardo for the experience and for sharing your time with me 😊😊

They sent me a $200 empty bottle of perfume and are refusing to refund me.

This store tries to portray itself as a luxury fragrance shop, when in reality their customer service is worse than some discount stores. You better hope nothing goes wrong with your order/package, because when it does, you will be on your own and their customer service won't do anything to make things right. I certainly won't give them any more of my business, because for the service I get from them, I may as well shop at other discounters with significantly better prices.

recieved a fake parfume, it has nothing in common with the original scence. Filed for a return the same minuite. They have very difficult/complicated "return rules". waiting for the respond; however, ready to dispute the paynment with my bank......very bad experience