Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comJan 11, 2023

Thank you for shopping at Maxaroma!

Response from Maxaroma.comJan 10, 2023

Hello Dear Customer, Thank you for your feedback. According to our records, your order was successfully delivered on January 6th by one of our carriers. You reported this package as lost/stolen on January 7th. We rely on our customers to log in to their accounts to send us a formal claim about any issues if there's a shipping insurance for that order. In this case, this claim was not reported through our website, instead, we helped you out by providing a PDF form which serves as a claim form for this incident. Subsequently, due to the nature of this specific order, we required from your part a police report from your local PD about this issue. Later on, you gave us a police report and we called your local PD to verify that this report is in their files as well. Unfortunately, they could not verify/recognize the police report you provided to us. Please note that this case will be on standby until you can provide us with a verifiable police report in order to move forward with a replacement package. Please let us know if you have any questions or concerns. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comJan 11, 2023

Thank you very much for your kind words and shopping at Maxaroma !

Response from Maxaroma.comJan 10, 2023

Hello, Thank you for your comment. Regarding the product you ordered, please note that the production date for this item, is 2021-09. If this is your first time trying a new fragrance, we always recommend ordering our decant bottles which come in 5 ml, but if for some reason you cannot find our 5 ml for that specific scent, we could arrange something on request basis. Moving forward, we could not find any emails, chats, or claims about this issue. We would have loved to hear from you as soon as possible. Please note that you are still on time to send this item back for a refund on this item. Please log in to your account to send us a return request, we will approve it and send you a prepaid return label. Please let us know if you have any questions by sending us an email to [email protected]. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comJan 11, 2023

Thank you very much for your kind words !

Response from Maxaroma.comJan 10, 2023

Hello, Thank you for your feedback. Regarding this issue, we could not find any records of your complain in our system. Should there be any inconvenience, please note that we would like to hear from you as soon as you receive your package. In addition, please go back to your original invoice, in there you will see that the bottle of 100 ml of Amor Amor that was requested is actually a TESTER bottle. We mentioned that this bottle was a tester in our website and in your invoice. When it comes to our tester bottles, it means that the product was never used, it may or may not come with a cap depending on the brand, it does not include a retail box and it comes straight from the manufacturer as is. Moving forward, you are still on time to send this item back for a refund. Please log in to your account, look for your order and send us a return request for this item. Your request will be approved and we will send you a prepaid return label. As soon as we receive your item back, we will initiate the refund process for this item back to the original form of payment. Please let us know if we can further assist you by send you us an email to [email protected]. Kind regards, Maxaroma Customer Care Team

Response from Maxaroma.comJan 11, 2023

Thank you for you review!

Response from Maxaroma.comJan 9, 2023

Thank for you for shopping at Maxaroma !