Angela
The order has not been received!
The order has not been received!
Response from Maxaroma.comJan 13, 2023
Hello, Thank you for your feedback. Please note that there's an option to file a claim in our website if you purchase a shipping insurance for your package. Thankfully, your package is insured against loss, theft or damage during transit. Please log in to your account and send us a claim for this order, we will forward all the needed information to our insurance department so that we can start an investigation and subsequently send. you a replacement package. In addition, we resolve similar cases on daily basis and we do our best to improve our service. Nonetheless, we rely on our customer's claims that we receive through our website to have a smooth work flow. We could not find any records of you reporting this issue to us, hence, we were never aware of this incident. Please send us and email to [email protected] and/or file a claim using our website. We'll do our best to expedite this process. Kind regards, Maxaroma Customer Care Team