MAURIPROReviews of mauripro.com

They sell quality products for sailing. I haven't received a defective product yet. I bought a snubber. It was pricey, but worth the expense.

Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive part but useless non the less on my boat. AI assistants make it impossible to talk to a real person. 5 or more emails with a response that makes no sense. Ultimately AI tried saying the correct goods have been sent, and provided the old fedex shipping number as evidence, which is obviously false.

I had a problem powering up the device. Service at Mauripro helped me through it and all is well. All previous purchases were perfect. It is not always the case but with their help all is good. Would highly recomend.

I had trouble coordinating a return to MauriPro. After sending the product back with return code, it took 6 months before I discovered they never received my package. Frequent attempts to contact them failed. Only after posting to Trustpilot did someone respond. Caution here if you expect to return products and may need support with this. But... I love their product suite.

I ordered a Lewmar port light seal using the part number Lewmar gave me. It was the wrong seal. I immediately contacted Mauripro to return it. Finally a few days before my 30 window was up I got an RNA. I returned the seal UPS, which I paid for, and over a month later “Lewmar” said it was ok. When I received my refund it was not what I paid. I will NEVER do business with Mauripro again.

Very poor customer service. I initiated a return the day I received my item. It took weeks for them to authorize the return and when they finally did the refund they charged a restocking fee. The fee was only to be charged if the I didn’t return the item within 30 days! Again I tried to return my item the day it was received any delay was due to Mauripro. They take an extremely long time to respond!

Over many years and numerous orders place without incidence things have now changed. In the transition to AI by Mauripro there no longer is a physical "in the flesh person" to address an order issue. In place of a human is an algorism that assures you that your order concern has been handled and that you will be receiving a confirmation email to verify that your order concerns have been addressed and a tracking number will be provided. Which is not the case. When you call to request a real person to speak with regarding this issue a second and third time (providing Tracking number again) the cyclic response begins again, without addressing where is the order. Off to the bank to cancel order.

I don't think I will be ordering from them again they are very slow I ordered so sheets for my Jenny and 2 1/2 weeks in I still hadn't got them checked on it they haven't even been made yet. Now I'm not a brain surgeon but to go out and cut 255 foot lengths of rope I mean if you took your time should take about 15 minutes maybe if you move slow. I had to call multiple times and of course they pawned it off on wherever it is if they get the rope from and wouldn't give me the phone number said they would call me three times I was told they would call me back and no one ever called me so after 20 something days I logged on and it looks like my sheets were mailed. Here's the problem I was supposed to go sailing next week and they're not going to get here till next Friday so that blows that trip not happy..UPdate ..sheets got here Tuesday but I had already cancelled the trip ..at least they stepped up