Maui JimReviews of mauijim.com

Great customer service, I have a pair of Maui Jim that are not made anymore and they fell on to the concrete smashing one of the lenses, I was not happy with my clumsiness as these are the best sunglasses I ever brought and I have had them for well over 10 years, well worth the money. I took them into a Maui Jim retailer and they sent them back to get the lense replacement, not only did they find a replacement lense but they replaced both lenses as well as the arms as they were getting a bit worn after 10+ years of wearing them practically every day and they sent them back in a brand new case with the original other unbroken lense that was still in good condition, as a spare. It’s like a have a whole new pair of sunglasses again. I have since brought another pair as a backup and a different look, thanks 🙏 Maui Jim for going above and beyond, you have a lifelong customer here not just for your after sales service but also what great sunglasses you make.

I not only have Maui Jim Sunglasses, I have prescription Maui Jim Sunglasses; I could do an entire wonderful review of how much I love them and how great they are, but this review is about having to get them repaired by Maui Jim. I was devastated when the plastic piece on the arm snapped on my glasses as I rely on them and hate all my other pairs... I called Maui Jim and quickly opened up a repair case (person on the phone was great).. I received an email and included it in the box and sent them away. The day they were received, I received an email with tracking info that they were on their way back!!! When I received them, they came in a new case, wrapped like new, and looked like a brand new pair.. apparently they replaced everything (except my lenses -- I think)... I can't express what an amazing 10 out of 10 experience it was and the speed that I had them back was great! Best part -- NO CHARGE!!!!!!!! I even received the Tech's name (Alan) and his number in case I had an issue. So I can attest that Maui Jim not only makes such a great set of glasses, but if they break, the repair process is amazing!!!! Thank you Maui Jim

Have just received back a pair of Maui sunglasses from repair (UK). Reason for comment here is to recognise Julie and Tony for fantastic customer service. Currently and for a while now customer service with many other companies is awful. I cannot stress enough how efficient and professional these guys made my repair experience, fantastic. Big thank you again to you both and of course Maui Jim 😊

Order# W001155764 Jaime Monge. Love em! Perfect. Extremely light on the face and thin. You CAN see the eyes of the person wearing them. I bought them thinking you could not because of the site version of the glasses. No biggie but may be to someone else.

Brought a pair of these sunglasses which broke not only once but twice. The first pair were replaced and it stopped there. Would not purchase these products again. Gone to different brand which is much better and have had them over 2 years without breaking.

Bad service and bad quality items. Like the ownership they sponsor.

Maui Jim’s customer service was amazing! I mailed in my glasses once my frame broke. I got a call within a few days reviewing my repair options and was told that the left lens was broken in half and was actually missing so I’d have to be charged for lens and frame. I expressed that it wasn’t that way when I mailed them and they honored my word and only charged me only for the frame. Amazing company and would definitely recommend!

2 year soft use of Maui Jim sunglasses and frame broke. Couple of months outside 2-y warranty, no replacement.