Mattress FirmReviews of mattressfirm.com

My wife and I went to Mattress Firm at 390 Ernest W Barrett Parkway North West Suite 1 Kennesaw, GA 30144 Kennesaw, GA. on Fri. May 26,2023 and purchased a mattress. Our sales representative, Stuart was professional, courteous, knowledgeable and personable. While in the store we met with Hayden and Brad who were equally great ! I did call the store back a few times to ask questions and I was able to speak with the representatives mentioned above; they answered all my questions and put my mind at ease. I was given a two hour window for the delivery of the new mattress and the two gentlemen arrived 15 minutes before the window started! The delivery of the new and out with the old mattress was flawless ! The gentlemen that came to my house were excellent in every way as well. I would recommend my family and friends to go to this store and ask for; Stuart, Hayden or Brad, they are all excellent ! Thanks to all mentioned above for a great experience!

We ordered the purple hybrid premiere 3 and it’s ok, but it has t really helped with issues I went to the store for. Like shoulder and hip pain.

I purchased a bed on 6/11/2022. Order number SO002005033. The mattress developed indentations, which prevents my mother from sleeping. I paid the $80 for their inspection. The claim was denied. I have purchased several beds from them in the past. Never again, the warranty Sucks. The mattress lasted less the a year. I am replacing the mattress. This is the warning to others. If you don't believe me check the reviews like I should have done. My name is Max Del Valle

This is the worst company I have ever felt with. So mad I didn’t read the reviews first. Mattress is only a year old and sagging in the middle. Customer service is horrible can’t speak to anyone unless on line. I have to upload a million pics to hopefully get this fixed DO NOT USE this store!!!!!

Our sales person, James, from the Arnold Missouri store was the best! He was so helpful and knowledgeable and just a pleasure to be around. With James' expertise we were able to find the perfect adjustable bed for us!

Honestly I should have known to not buy a Mattress from a company named Mattress Firm that also happens to have a history of financial issues and a no-frills store. Our salesperson was fine but we received a defective mattress that was off-gassing for 5+ days - we bought two air quality testers on the 6th day and I kid you not, both told us to "run" because of the dangerously high formaldehyde levels. We stayed in a hotel for 3 nights because Mattress Firm could not pick up the defective mattress immediately. They also charged us a 20% ($500) restocking fee. When we called to dispute this, they insulted my wife's English proficiency, at which point we decided we wouldn't be able to get the money back despite the defective and hazardous product (I should have just threatened to sue instead). We ended up disputing through Amex and Mattress Firm tried to counter-dispute; absolutely ridiculous behavior. Don't be fooled by the high reviews of individual stores - they're all very helpful when you're buying the mattress but god forbid anything goes wrong because then you're on your own (and might get insulted for having an English accent).

The worst mattress ever. They should call the place mattress soft and terrible. I called to get assistance because in 3 months the mattress has deteriorated and it’s only me (130 lbs and my puppy in bed). It’s so bad that I have chronic back and neck pain. NEVER buy a mattress from them. The name “mattress firm” alone is false advertising. When I called for help, the woman told me I needed to spend $2000 for a replacement for the same mattress but firmer. Do not buy a mattress from this company.

I placed an order online. Mattress, box spring and heavy duty frame for delivery and set up. I get the emails saying my order is shipping and I read that they are delivering to the door when I said I wanted gold delivery (set up and removal). So I use chat to find out what is going on. Was told "oh the other rep forgot to add it but we can now if you want." I asked are they coming back to set up the frame which will be delivered after the mattress and box spring, I was told no they don't set up what they don't deliver. In the reviews I had read multiple complaints about the frame not being set up, that it was sent separately, etc. I don't like companies playing games to try and save money while shorting the customer. I CANCELLED ENTIRE ORDER. I WILL BUY FROM ANOTHER RETAILER WITH BETTER CUSTOMER SERVICE...