Mattress FirmReviews of mattressfirm.com

Has anyone bought a mattress from Mattress Firm Have you had problems? Purchased a $4,000,00 Sterns and Foster Mattress from Mattress Firm in April 2024. The mattress structure started to fail and the outside rib structure of the mattress completely lost its retention causing the mattress to sag and had a depression on the outside edge of about 2 inches. Called store and was told all warranty claims had to be processed by corporate and it would be a $79.00 non refundable charge for someone to come out and evaluate mattress condition to see if mattress qualified for warranty. Another option was to go to corporate web site and fellow instructions and submit pictures for warranty determination. We submitted warranty request with pictures on 10/02/24. We followed web site instructions as stated. Received email notice that pictures were not showing problem and please provide new pictures as per web site. We resubmitted pictures as instructed again still receive notice that new pictures were not adequate. Finally after two more times of submission of pictures we were told pictures were adequate and they would notify us of their decision. On november10/08/24. We received word that the mattress was within factory specifications and Warranty clam was rejected! On 11/13/24 We notified Mattress Firm that mattress had gotten significantly worse and we had new pictures to show how mattress was diffidently defective and sleeping on mattress was almost impossible! I had to sleep in spare bedroom on a previously purchased mattress as the defective mattress was absolutely impossible for me to sleep on..The outside rim of mattress had completely failed no longer had ability to support any weight had completely collapsed fallen down 10 inches or more the side now was bulging out 4 to 6 inches. This is on both the right and left side. We requested by email to speak to a person to explain the situation and that we needed help. On 11/25/24 we received notice from Mattress Firm that our case was closed and it was determined we were not eligible for warranty! Since then my wife broke her arm and has fallen out bed 3 times because of this mattress. I am seriously considering doing a class action if you have had problems with Mattress please let me know the particulars so I can proceed!

Buyer Beware—Do Your Homework First My experience with Mattress Firm Key West started off promising. Christopher, the salesperson, was pleasant and helpful during the in-store visit. Delivery was smooth and on time, which I appreciated. But unfortunately, things unraveled after the sale. After receiving my bed, I got an email prompting me to connect my adjustable foundation to an app. I tried, but kept getting a QR code error. That led me to the manufacturer’s website, where I discovered there were multiple foundation models—and realized mine wasn’t compatible with the app. I also noticed promotional discounts I hadn’t received. I returned to the store for help and was told the app only works with a more expensive foundation—something I was never informed about. I asked about upgrading under their advertised 120-night sleep trial and was told I could, but only if I paid the price difference plus a $250 restocking fee. That felt misleading. As for the discounts, Christopher said he had “upgraded” me to a foundation with massage features. But what if I didn’t want that? Or preferred a different upgrade? That choice was made for me without a clear explanation. Bottom line: ask pointed questions and do your own research before buying. Understand exactly what features your bed and foundation offer, and don’t assume the advertised trial or discounts will apply without conditions.

I went to mattress firm once about five years ago and had a lousy experience and was overcharged for a bed that the salesman told me was on sale went in reality seven days later what I paid was the actual price and it was on sale for $375 cheaper. When I went back and told The manager, that I thought that was deceptive business practice he told me that's just the way the ball rolls. Ever since when I see a mattress firm commercial I want to puke not only because of the bad experience that I had but it's obnoxious, disgusting, and I would never ever go back to mattress firm again to even buy a pillowcase. I hope the place goes belly up soon

Purchased a Serta queen extra firm mattress from Bradley IL store #119150 on July 15th during their July Sale Event. Salesperson Eric was very helpful in making it an easy transaction. Delivery was fast, on time and flawless. Very happy with my purchase and would buy from Mattress Firm again.

salesperson was nice and was able to make a decision fast had all the answers to my questions

Was lied to about delivery time. Was told that my purchase would be the next day, came next day NO delivery. Called to find out where my delivery is. Was now told 7-10 days. I asked 3 times about next day delivery and was told 3 times yes. I guess after purchase they do not give a shit. The answer way delay was "We gave you a discount". Money was not the issue the quick delivery date was most important.

Gor ripped off from Mattress Firm. Their so called sleep experts suggested the worst mattress I have ever slept on, causing me to be in pain from how much it sinks in. They were contacted immediately for a full refund & all I got was to charge me more money to take it back. They do not stand behind their products & don't believe what these sales people tell you. All they want is the sale & then your stuck with a bad mattress. Very disappointed with how I was treated & will never step foot inside another Mattress Firm again.

What a fraudster, when you claim your warranty honestly, they deny you and come up with nonsense excuses and policies. Where were those policies when a customer buys the whole set from your store and you don't tell them that this won't cover the warranty of this mattress. When a mattress becomes defective you bring up all those policies. On other side there are people scamming the hell out of ya all by submitting some other base and mattress so just they can get a new mattress. On the opposite side you guys commit fraud with the hard working and suffering from painful sleep customers on your defective mattress. Especially after thinking that you have bought a mattress that will last you 10 years after paying more than $3800 for just a mattress.