Matthew Mercury WatchesReviews of matthew-mercury.com

I purchased the Double Kings Set in late March. Prior to my purchase I had a number of questions about the watches and bundles. Matthew Mercury Watches customer service was extraordinarily responsive, courteous and informative in our email exchanges. Before placing my order I was aware shipping might take up to 30 business days. When my set did not ship within that time frame I contacted customer service to inquire as to the status of my order. Once again, Matthew Mercury Watches customer service was 100% engaged and helpful. Unfortunately, there seemed to be shipping issues which were out of their control, which created a significant delay in final delivery, but they maintained courteous communication with updates throughout. When I received my watches I was thrilled... The Dan W Blue Rubber and Yellow Spider which I received were just as beautiful as I had hoped. (Subsituting the Black Spider for the Yellow Spider was part of my pre-order communication with customer service.) The watches are stunning! The pushpins and crown have a quality feel and the polish to the case is perfect. The contour of the case and feel of the quick-release straps make the watches extremely comfortable. After wearing them a couple times I purchased an additional (white) strap which I plan on pairing with the white-faced Dan W for special occassions. While the delay in receiving my watches was frustrating the quality of the watches once received and engagement of Matthew Mercury Watches customer service made my purchase experience positive in the end. I highly recommend Matthew Mercury Watches for the quality of their products and, most especially, for the quality of their customer service.

I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service representative I was dealing with was named Mike. To say that he could not do enough to find a solution is the understatement of the year! He was fantastic and told him that his quick, professional, and solution oriented response has made a customer for life. This on top of the watch being beautiful! Highly recommend!

My experience was positive because I felt your presence and the willing to be by my side throughput the purchasing process until the product was delivered.

I was getting messages that my watch was shipping but when I went to the tracking app, there was no information. Sent an email and got a quick response that they were working on the transit of the watch, and within a few days later it arrived. Great communication!

Customer service is very, very good. I am pleased with how willing they are to work with you and ensure customer satisfaction.

Received exactly as displayed on website. Perfect!

I bought the Dan W Anniversary watch from Matthew Mercury as a wedding morning gift for my partner, and the experience has been outstanding. Communication was excellent, warm, responsive, and thoughtful. They even included some generous extra gifts, which made it feel all the more special. The watch itself is beautifully designed and truly timeless. You can tell it’s made with care and attention to detail. Matthew Mercury is a reliable, genuine company, and I couldn't be happier with both the product and the service. Highly recommended!

Jeg er meget tilfreds 👍