Matthew Mercury WatchesReviews of matthew-mercury.com

Response from Matthew Mercury WatchesSep 26, 2026

Thank you for taking the time to share your experience! We’re sorry to hear that the timepiece did not fully meet your expectations. The TZ3986 is powered by the Swiss-made Ronda 3540.D movement, which is quartz with a battery power reserve of up to five years. All models powered by mechanical automatic movements can be found in our dedicated Automatic Collection. https://matthew-mercury.com/pages/automatic Our Customer Care Team recently contacted you by email to address your concerns and assist you with resetting the chronograph to the correct position. We hope we can help resolve this and improve your experience with your new timepiece. Warm regards, Matthew Mercury Team

Response from Matthew Mercury WatchesSep 16, 2026

Dear Mr. Modlin, We are sorry to hear that your timepieces did not fully meet your expectations. Our team has tried to reach you several times by both phone and email, as we would genuinely like to better understand your experience and see how we can assist. Unfortunately, we have not yet been able to connect with you. We would greatly appreciate it if you could reply to our email or contact us at your convenience. Our priority is to make sure you have a positive experience with Matthew Mercury, and we will be pleased to assist in any way we can. We look forward to hearing from you and remain at your full disposal, 24/7. Matthew Mercury Customer Relations

Response from Matthew Mercury WatchesSep 7, 2026

Thank you for sharing your feedback! We’re glad to hear that you’re pleased with the watch's case. We would, however, respectfully clarify that the TZ3986 strap is manufactured from a high-grade rubber compound, selected specifically for its durability, flexibility, water resistance, and comfort during active wear. The pin buckle is equally intentional. A deployant clasp is a matter of personal preference and is not, by itself, an indication of quality or price level. Pin buckles are widely used on premium sports and diving watches because they are lighter, less bulky, and easily adjustable. For the TZ3986 timepiece, we deliberately chose this configuration to preserve its sporting character and everyday comfort. We wish you many memorable moments with your new timepiece! Warm regards, Matthew Mercury Team

Response from Matthew Mercury WatchesSep 7, 2026

Hartelijk dank voor het delen van uw ervaring. We zijn erg blij om te horen dat u tevreden bent met het horloge, de afwerking en de presentatie. Ons team heeft tijdens de levering geprobeerd het proces zoveel mogelijk te versnellen en uw timepiece zo snel mogelijk bij u te krijgen. We zijn vooral blij dat alles uiteindelijk naar tevredenheid is opgelost. Met vriendelijke groet, Matthew Mercury Team

Response from Matthew Mercury WatchesSep 30, 2025

Dear Mr. Salinas, Thank you for sharing your feedback. We regret that your order reached you two days later than scheduled, and we sincerely apologize for this delay. Once you reached out to us, our team was, as always, at your service to reply promptly and to follow up, ensuring that your timepiece reached you without further delay. We remain at your full disposal for any future assistance. We wish you countless beautiful moments with your new timepiece for years to come.