I don't like the process you have to go through regarding the secondhand.
Response from Matthew Mercury WatchesOct 7, 2026
Thank you for sharing your feedback!
We’re sorry to hear that your experience with the timepiece was disappointing, and we would be more than happy to turn it around.
Our Customer Care Team has already contacted you by email to better understand your concerns and assist in any way we can to improve your experience.
Warm regards,
Matthew Mercury Team
PM
Peter M.
I’m still waiting for the delivery.
I’m still waiting for the delivery.
I told you the right address :Peter Mauersberger ,Nelkenweg 22, 04523 Pegau , Germany.
You said you have Nelkenweg 23 and you couldn’t deliver my order . That happened for the second time!
AS
Abdel S.
Not worth the money
Not worth the money
Response from Matthew Mercury WatchesSep 30, 2025
Dear Mr. Saleh,
We regret to read your words. When you shared that our standard strap was too short for your wrist, we arranged for a longer strap to be made especially for you, at no cost. It was our pleasure to do so to ensure your complete satisfaction.
We followed up several times, both by email and by phone, but received no reply. We sincerely hope the custom strap resolved your concern, and we remain at your full disposal should you require any further assistance.
MC
Mark C.
Don’t do it, Seriously
A huge mistake buying from this company. Purchased a watch just a month ago and came in with dust all over it and didn’t work. They told me the battery died and I should go buy a new one and replace it. Taken back that I had to be the one to fix a new purchase I brought the watch to two stores and neither could get the battery out of the watch or fix it. I asked for my money back and they said only if I pay to ship it back which is half the price of the watch itself. I’ve filed a chargeback with Chase but what a disaster this purchase was. Timeline:
- Purchase took 3 weeks to arrive
- Product was dusty and didn’t work
- I was asked to take time and money to fix it
- When that wasn’t possible they still wouldn’t provide a refund or free shipping back to them which negates their “Return Policy”
Moral of the story you’re better spending your money elsewhere or literally anywhere else. This company is a joke.
Response from Matthew Mercury WatchesFeb 27, 2023
Dear Mark,
We are sorry to hear about your negative experience with our company. We strive to provide all our customers the best possible products and customer service, and we apologize for falling short in this instance. We appreciate your feedback and will take it into consideration to improve our processes.
Regarding the shipping time, we understand that waiting for a product to arrive can be frustrating, especially when it takes longer than expected. We guarantee worldwide delivery within 5-12 business days. In your case, shipping time took 12 days, which is under our guarantee timeframe.
In regards to the condition of the watch, we take full responsibility for any defects or issues with our products. However, our watches are tested before they are shipped out, and we have no record of any defects when the watch left our logistics center. We understand that sometimes issues can arise during shipping, and we are always willing to work with our customers to resolve any issues that may arise.
In your case, as you claim the battery druin out, we offer to pay for the battery replacement in a local service center, but you refuse that offer.
We want to clarify that we did provide you with a return label to send the watch back to us, but you chose to open a chargeback. We are glad to hear that you were able to receive a refund from your credit card provider.
Once again, we apologize for the inconvenience and frustration this experience has caused you. We will use your feedback to improve our processes and customer service moving forward.
DF
Damon F.
I still have not received the watch…
I still have not received the watch that was purchased several months ago. Do not buy from this company. They are scammers. I have flagged as scam on my credit card!
Response from Matthew Mercury WatchesDec 17, 2021
Hi Damon Fisher
Your package is in transit on the way to you.
You can track it on that link:
https://t.17track.net/en#nums=92748927005390000178687756
The watch should be on your wrist in the next free days.
We are sorry for that delay, right now it's up to your local post office speed as the package is already in your country as you can see.
We will be here until you will get the package and enjoy our watch!
TC
Tim C.
BEWARE….
Company WILL NOT refund a cent if product is not working.
All good reviews are based upon receiving a working product…if product is not working, you’re out of luck.
Company DOES NOT back their products…
DO NOT PURCHASE FROM THIS COMPANY!!!!
I have ALL documentation from Matthew Mercury to prove this case.
DO NOT PURCHASE FROM THIS COMPANY!!! (Many other companies offer similar quality for less!)
ZM
Ziphorah M.
I have not received my watch I asked…
I have not received my watch I asked for a refund and no response, the tracking information provided leads to so.e Chinese language website where you can't read a thing. This company is an absolute scam.
