RG
The time between purchase and delivery…
The time between purchase and delivery was excessively long. I had to contact them by email to complain about the delivery. From that moment on, everything went very quickly.
Response from Matthew Mercury WatchesSep 30, 2025
Dear Mr. Salinas, Thank you for sharing your feedback. We regret that your order reached you two days later than scheduled, and we sincerely apologize for this delay. Once you reached out to us, our team was, as always, at your service to reply promptly and to follow up, ensuring that your timepiece reached you without further delay. We remain at your full disposal for any future assistance. We wish you countless beautiful moments with your new timepiece for years to come.