Christie Y.
Buyer Beware-Does not back up products
This is a review I sent in this a.m. "I purchased a CoverMate II lifter for my Twilight Series Master Spa. It failed after only 3 months and I was told sorry but you need to order another one. This one was specifically for my spa and cost over $200. They told me to replace it at my cost for 229. plus tax. This is unacceptable that a part would fail after only 3 months with no discussion about this being a defective part. Ben, the General Manager, could not be reached and did not return my call. I will not recommend Master Spa parts or products to anyone. Buyer beware. " The General Manager, Ben, just called me. He said that was a 40-50 dollar part and I could just order it. He said this part does not fail. He said it had to be user error. I am here to state it was not user error. We were sitting in our hot tub and after about 30 minutes the part just split causing our cover to hit the ground. Ben was rude and uncooperative. He did offer to send me the contact information for the manufacturer but stated "I know what they are going to tell you." He said he was not in the business to lose money; however, he does not realize that consumer reviews make or break a company. This is an honest review. Anyone may contact me at 409-238-7275 to verify this information. I would like Ben's boss to reach out so I may explain his unprofessionalism and poor attitude. I understand he is just a distributor for Master Spa parts as well as other companies. That being said, I will contact the dealer directly in the future for any issues with parts.