Master Spa Parts, Inc.Reviews of masterspaparts.com

My original spa pump was discontinued. The sales associate helped my find the exact replacement. Shipping was fas and the part worked perfectly

I called to find out which filters I needed for our Michael Phelps hot tub and the agent gave me the wrong information so we got the wrong filters and one of them was cracked. I sent a message through Chat and the person there gave me the correct information and a return label. Waiting for the credit to be issued, so once that is resolved, I would give them a higher rating.

Fast shipping, easy to find the part I needed on the website.

I was unsure of the part I needed and the live agent helped me via chat. Thank you very much for the efficiency and knowledge of your agents

The right parts at a good price. Quick delivery

Every online business should strive to be as good..I got everything I ordered within two days of ordering. This company is the best place to purchase parts for your master spa hot tub

Ordered a new circuit board from MSP and installed it only to have it burn out my circulation pump by sending 240 volts to my 120-volt circulation pump. I called and talked to the owner. I was informed that it's my fault for not knowing what I was doing (not being a professional hot tub repair person) Eventually I was offered the opportunity to return it for a large restocking fee that would have surely let him keep his profit and still have the part to sell. I bought the correct parts and fixed it no thanks to MSP. Beware.

Not to be trusted. I bought a spa cover that was delivered with holes in it and they refused to make it right. Buyer beware!! Got a response from Master Spa parts telling me to work with Kristina. That is exactly who I was working with and she could/would do nothing despite her promises. I contacted them immediately, sent pics of the torn up box and the damaged cover. I even got a promise of refund from Jenni and they did NOTHING!I I sent pictures multiple times. Even blew up the photo for them to CLEARLY show holes in the cover a blind person could see. Even asked them if I should stick a pencil in the hole to make it more obvious. They just delayed so they could so they could do nothing then blame it on the imagined customer delay. They don't provide any quality or integrity. I suspect they got their refund and just screwed me. Don't trust these unethical thieves. Read their other poor reviews. This is a common trait.