Master Spa Parts, Inc.Reviews of masterspaparts.com

Good, fast service.. Appreciate everything you do Master Spa. A great company.

My order was delivered in a timely manner and the customer service I received when calling in was great! Lauren took the extra time to look into my issue and called me back within 10 minutes. Great Customer Service!!! Something you don't find in this day and age!

good. fast delivery of the parts needed.

We received our spa cover lifter timely and with free shipping. The underneath mount lifter had to be slightly modified by my handy husband in order for it to fit our older model spa. No worries. That done, it works like a dream.

The chemicals I ordered for our hot tub were a good price and with free shipping! Will definitely purchase again in the future.

Master Spa Parts sold me a spa cover almost 2 years ago advertising a 3-year warranty. When the cover started cracking after normal use, MSP began denying warranty service all the way up to the top (president Keith Hueffner). Their reason? It was missing a tag (a violation of federal law)! Despite clear statements on its website that it provides its own warranty, it blamed the manufacturer for refusing to cover the deterioration. The company has spent hours at a greater cost to itself vs. the comparatively low cost of just honoring the "exceptional customer service" it advertises and sending me a replacement skin. This kind of behavior usually indicates ego is involved, because it isn't a good business decision at all. Buyer beware - this company resists warranty issues!

Thank you Stephanie for your outstanding customer service!

Thank you for the free shipping. Having to replace 3 filters a year is plenty. Having to pay for shipping would also would not make me happy.