System errorReviews of masterairducts.com

AWFUL! Don't call these people. I arranged to have a dryer vent on the roof of my 2-story home cleaned. They scheduled me for a Sunday. When the technician called to let me know he was on he way, I asked if he had a ladder and he said he did not (so how was he planning to do the job?). Then someone else showed up at my door (also without a ladder), misidentified the vent, told me he might return the next day and left. Five minutes later he was at my door asking for jumper cables. They rescheduled for Thursday (I never heard back about someone returning the next day). Fortunately, I found a competent person to take care of this before Thursday. When I called to cancel, some Life-Alert salesperson came on the line and refused to stop pitching the product even after I said I wasn't interested. I called back again, listened to their muzac for a few minutes and then left a message. Unprepared, obnoxious, and incompetent.

DO NOT GO WITH THIS COMPANY. The tech came. Didn’t wear his gloves and somehow cut his hand. I helped him with some bandages and said he was ok to continue to working. He was not communicating with me much and just seemed very aloof. He proceeded to continue to use his tools again got the cleaning tool stuck in my duct and now I have to call a construction company to knock down my wall so the can remove his tool the lost in the duct. It has been a COMPLETE NIGHTMARE and they said they best they can do is refund the amount of the inspection. HOW DO YOU ABANDON your work tool??? DO NOT have Zeek aka Ziv perform work.

Had my dryer and vent cleaned today, & wanted to report on the experience-first my appointment was scheduled from 12-2p got a call saying they won’t be here until 4p-6p due an issue with their vehicle then didn’t get a call for arrival till 5:53p saying they would be here in 20min which turned into over that- Guys weren’t even here for a half hour cleaned the dryer and vent and charged me $229-definitely a rushed job-only offered Zelle, card or cash payment in which I had to run and get cash as I don’t have Zelle and wasn’t paying a 3.5% charge on the card-needless to say I won’t be using your service again-absolutely ridiculous in price for a simple clean out of a vent/dryer that wasn’t bad by all means-awful!

I called this company because they were running an air duct service discount quote for standard duct cleaning. The guy came in a regular SUV and brought out this large suction machine and asked me how many returns did I have and I showed him the one return. He hooked the machine up to the return and suctioned. After, he showed me what he said came out of my system and asked me when was the last time I had my ducts cleaned. I told him that it was 3 years ago right before I had some remodeling work done on my 3 bathrooms (that’s why I assume it was so much dust on his machine when he suctioned the system). He asked me how many vents did I have upstairs and I said 12. I walked with him as he removed the vent and inspected the inside and he showed me some areas that he said was white mold and one area he said was black mold and rust. Me being a woman didn’t think twice about it. After, he quoted me a price of $89 per vent to get the areas treated. I assumed that he knew what he was talking about but I told him that the price was over $1000 and that I did have that much. He said would call his supervisor to see if it was any way they could lower the price. He stepped outside and called someone. When he returned he said his supervisor stated that they would give a discount and only charge $1000 if it was paid in cash. Again, I am a single woman with no knowledge of vent cleaning/mold. I just assumed what he showed me was mold and agreed to have the treatment done. (3 years ago when I had a company to clean my ducts it cost me $496) He told me that no one could be upstairs while he was treating the vents and that the system had to stay turned off for at least an hour after. After an hour, I was told to turn the unit back on for at least 20 minutes with the windows and doors open ( whatever chemical he sprayed had a strong odor). I left the house after he said that he was done (I was gone a little over 2 hours). When I returned home, something made me check the vents and I noticed that the vents looked like they were sparkling clean. Later, I just start googling vent cleaning treatments, trying to see what he could have maybe used that has a strong chemical smell and what may have been sprayed to make the ducts look so clean. I came across nothing so to end this long letter, I realized that I had been scammed. I have called the company multiple times to inquire about the chemical that was used and every time they tell me that they will have the technician to call me. That was over a week ago and I still have not received a return call. Please do your homework before deciding to use this or any other companies to clean/treat your ducts!!!

DID NOT CLEAR VENT I called for the $79 dryer vent cleaning. When they arrived they checked the vent and said it would need a deep clean for $250. If we paid cash they would not charge any sales tax. He proceeded to blow the duct from inside my laundry room to outside . He caused an incredible amount of dust and took no care or precautions to limit the mess. They left a mess inside and out. Didn’t even clean up large particles. I called the following week because the dryer wasn’t drying. He blew and vacuumed again, when he was finished I showed him the vent flaps were not opening at all, less air moving than before. He told me it was my dryer and to call a repairman. I paid additional 210 to have a dryer repairman tell me the duck was blocked with lint.

This was a scam. I scheduled a dryer vent cleaning at the advertised price ($79). The tech was almost two hours late and he insisted -- because he had to move our "heavy dryer" (which is just a standard front loader - and which our adult son offered to help him move) that he needed to do more and the cost was $349. I refused to pay that higher price and I asked him to leave our home because I felt he was trying to scam us. I would be very careful dealing with this vendor.

I booked because the website said $79 dryer vent cleaning. When the tech came, he was in what looked like a personal van with no company name on it. After looking at the vent, then checking air flow on the roof where its vented, I was told the air flow wasn't good and it would be $350! Not my fault that vent is on the roof! How was I to know if the air flow really was poor? My husband offered a less amount to do the cleaning and the tech agreed to it. Then there's a fee if you use credit card and a place for a tip!!

This is the most unprofessional and shady company I have ever worked with. Their $99 special turned into a $1700 quote. The technician came out and was unable to put our vents back in place (5 ceiling vents), he broke the molding to our attic entry and left a mess in every room. He had 2 shop vacs with him and didn’t vacuum up any of the dust or plaster from breaking the trim. Thankfully we had only given a deposit. We now have 5 ceiling vents that need to be repaired by another company. Also, very important to note, they do not have anything with their company name on it, when speaking with their customer service #, they could not produce an address of any offices even though they said they had one in our town. DO NOT USE this company. It’s a scam! I wish I had read these reviews before contacting them.