System errorReviews of masterairducts.com

1- guy shows up and tries to sell me a 900$ duct cleaning 2- charges me for replacing the hose but only taped it 3- dryer now not working 4- call to have someone come back- scheduled with their service (computer system) and no one showed up

Classic bait and switch. No official work van/truck no uniform. Quoted for 79 but end up paying 149.

advertised $79 cleaning on Instagram -- booked them to only have them come over and ask for $175 for a basic clean. refused to acknowledge their offer, which shows up even now if you search on Google for their company. Complete fraud. When I pointed out the ad, they just huffed and left.

I scheduled what was advertised as a $79 service with this company, but was hit with a sudden quote of over $400, cash only, and left with dirty vents, no receipt, and poor follow-up. Their behavior felt deceptive and unprofessional.

This company does not keep their promises and warranty. We told the technician that the laundry room is on the second floor. He told us they will be able to clean the dryers vents without a problem. That’s was a lie. The technician made the issue worse than before. We called and talk to the supervisor, and they refused to keep the promise if we are not satisfied they will come out and fix the issue. Please stay away from Master Air Duct. The supervisor does not listen to the customer, he said the technician is right all the time.

I strongly advise others to be cautious when dealing with this company. I scheduled a routine chimney cleaning and inspection, which took no more than 15 minutes to complete. However, I was shocked when I received a bill for $1,200 far above any reasonable rate for this type of service. In my opinion, this represents deceptive and unethical business practices. Despite multiple attempts to contact the company, the supervisor has not responded to my complaints or my requests for an itemized invoice, a review of the technician’s work, or a refund. I recommend getting a written estimate in advance and comparing quotes from other providers before agreeing to any services with this company. Stay away from this business!

This company completely avoided accountability after performing an unsafe, incomplete job. They sent an unqualified technician who admitted he wasn’t licensed to work on gas heaters, yet he proceeded to do so anyway. He failed to contain dust during the cleaning, spreading a thick layer of debris throughout my entire apartment. Since then, I’ve made multiple attempts to contact them. They repeatedly claimed a manager would call me back — but when I finally reached the manager (Dania), she blocked my number after a single call. At this point, it’s unclear if this is even a legitimate business. The lack of professionalism, transparency, and basic customer care is alarming. Avoid at all costs.

The technician was professional and helpful. The price was higher than expected but the ducts were cleaned well. They also fixed my gas fireplace and they were willing to come back a few days later to ensure it was working correctly after an electrical change.