System errorReviews of masterairducts.com

This is a fake company - the website, reviews, even the business address is fake. I filled out the online appointment form, and a man showed up and tried to charge me $2,000 for what was listed as $99 online. He negotiated the price down to $700 and I became uncomfortable and told him I’d like to get bids from other companies. He also could not produce a business card when asked nor could he tell me the name of his company when asked. I had to ask him to leave multiple times and he didn’t leave until I literally sternly said, “Get out of my house!”.

What a joke. Quoted $79 on phone and then showed up and said since it was two story house it would be $499 for a deep clean. I said my home is single story and he laughed and said, “Yeah sure”. At this point I told the scammer to leave my house. This is the classic bait and switch. Avoid at all cost. No professional truck, no uniforms.

We made an appointment with Master Air Duct based on their positive reviews and proximity to our home. They were quick to schedule an appointment and had good communication. There are two reasons for the lower review. One is that we were told it would be $79 for the dryer vent cleaning, but the technician informed us it would be $249 for a deep clean due to the amount of lint. This may be completely normal as an up charge based on how much lint was built up, but we were not expecting the significant price jump. The second reason is that when the technician left, he emptied out his vacuum into the grass next to his truck before driving away. We had to go out to clean up the mess that he left. We were shocked that he did this and are assuming (and hoping) that this is not a typical practice.

Very expensive. Poor quality. Tried hard to upsell me and left quickly. No way that service was worth $500.

SCAM. BAIT AND SWITCH. They came out and the price went from $79 to $150. After he was done, my dryer was dented and my dryer vent was still 80% blocked as noted on my dryer sensor. Called again and asked for someone else. Again, price quote was $79. When the technician arrived, he said it would cost $250. AVOID THIS COMPANY.

They claim to have a 4.9 on google but I can’t even find their google reviews. I called them about a duct cleaning, to my surprise they offered a weekend spot only a few days away. The day of I’m surprised to see a guy roll up in a regular car. I invite him inside and he asks to see the main duct, I show him it and immediately I can tell there’s a problem. He brings the negative pressure machine in and the part that fits over the vent is the wrong size. Instead of saying so he says he’s missing the stand for it and will just a vacuum instead. The entire service was him walking around to the vents with an air compressor, shooting some air inside and holding up the vacuum. I called the company and asked if this was typical and they assured me it was. Never in my life have I heard of a duct cleaning being done this way. Very unprofessional.

I hired this company to clean my dryer vents for an advertised rate of $79. When the workers arrived, they said that they needed to get a new dryer hose which would be an additional charge and that they needed to remediate water in the vent (no numbers were given). I said ok, with the understanding that there would be some sort of additional charge. At the conclusion of the service, I was given a bill for over $3,700. I've called multiple times since, and was told that it is company policy to give estimates before the service is completed. I assured them that was not done in this case, and I would have never proceeded had I known this was the cost. I keep getting told that someone will call me back, but it's been weeks and nothing has been done. Do not use this company...

Scam - bait and switch. Quoted one price and then said the air ducts were too clogged and it would be a different price, a price triple the initial quote. We shouldn't have proceeded with the half-attempted clean job done.