System errorReviews of masterairducts.com

Booked a dryer vent cleaning on a deal for dryer vent cleaning for $79. The technician came out and wanted $250 for "extensive" cleaning. I refused and told him to go ahead and do the cleaning according to the advertised deal. He said ok and it will onlt 4-10 min cleaning. Not sure exactly what he did, since I was not there and the tenants were. I think this company is a bad deal and made mis-leading advertising and then try to upsell. Will have to wait for the tenants to tell me what he did clean and if it made any difference from before.

If I could give 0 stars I would … I’m so annoyed I never read the reviews. MISLEADING !!! Their $99 deal to clean ducts is for returns only and they never cleaned supply’s (which other companies are doing) so now I have to pay someone else to come out to do entire cleaning. On their website it clearly shows them cleaning the supply’s in the picture and only the machine was used. Not as bad as other reviews. Shame because the actual technician was a good guy (seems I got luck on that front from reviews below) but the company it’s self is misleading and gave me bs excuses why they only do half a job…..

I called to ask about air duct cleaning and the person was so rude and hang up on my face when I ask if they had at least a base for the estimate. Absolutely ridiculous

STOP, don’t even consider calling or scheduling this company. Should be minus 1 star. Quoted me $78 for dryer vent cleaning and when the tech showed up, he quoted $255. Cleaned the air duct but completely damaged the dryer vent pipe crushing it against the wall. Lint all over the house, rug by the front door dirty & filthy from tech running inside to outside. Found that they sub out this job to a company called David Consulting. I had to call an appliance company to come out and repair the damages which cost $138. Called Master Air Duct 5 days in a row requesting manager or supervisor come to my house to inspect damage and told they would address my complaint asap. Never got one call back, not one response. Hard to believe this company is still in business or investigated by the BBB!

This company and their technician Oren are a scam. I was sent two technicians (now the company is denying they sent two). I filled out their online form to request service. $149 for both the dryer vent cleaning and Air Duct Cleaning. I only contacted this one company. The 1st technician called and said he would be at my house to start the work between the appointment times given. I then received a call from a 2nd technician who also said he would be there between the appointment times. I figured they worked together on the jobs (1 for the dryer vent an 1 for the Air Ducts) the 1st tech showed up and started working on the dryer. The 2nd tech showed up and both the technicians acted like they didn't know each other. The 1st tech asked if I had contacted more than one company, I said no. Then the two techs went outside and came back and stated it was all worked out and I get both of them working on my vent/ducts. The original price quickly turned into $3320 after "" THEY found black mold. Talked me into spray painting my Air vents. One of which they did not even tape around and I now have white paint on my wood panelling. Upsold me a UV light for my furnace closet. When Oren installed my UV light, he unplugged the condensation pump to my HVAC unit and did not plug it back it and did not make mention to me that he unplugged it. By the following day my bedroom had started flooding due to the condensation pump being disconnected and not reconnected. I now have water damage to my walls and carpet in my bedroom. When I contacted the company to get this resolved, I called for a couple of weeks and was always told that the manager or supervisor would call me. The last phone call I made to them, I was told that Oren had showed up at my house and found another tech there and therefore cancelled the work order through master air ducts. When I started questioning her more and more and arguing with her more and more, she hung up on me after I asked for the masiling address of the company. I am slightly disabled right now due to two falls and in severe pain, had I been more on my game that weekend, they would not have gotten away with taking advantage of me. I suppose it is a case of buyer beware as I will probably never see the money out of what they did. But I have reported them to the California State Contractors Board and will be sending them full details of what happened.

Very, very disappointed in the service I received followed by the unprofessionalism in this company. Stay away from them!!! My new dryer has not been working so I had the manufacturer come out and look at it, they told me my ducts needed to be clean. I had a tech from Master Air Ducts come out, he cleaned the vent from inside my house installed something to make the duct stronger and replaced the duct hose, all of this costing >$1000 which I paid because I was desperate to resolve the issue, which the tech assured me it would. When my dryer still wasn’t working I had the manufacturer come out and look at it again who told me the pressure in the ducts is now worse. The tech from Master Air Dict didn’t even bother to measure the vent pressure after cleaning the vent, otherwise he would have seen that the issue was not resolved. I requested for Master Air Duct to send a different tech to give me a second opinion. When the original tech found out, he sent me texts and called me saying that I’m wrong and the dryer is the issue and not to have another tech come out, he also said that it’s probably the lint trap. A new tech found there was no airflow in the outside duct, the vent inside the ceiling was disconnected. They were charging me $3000 to repair this on top of the $1000. I had to push to get a discount, but did not move forward with the service because of the distrust I now have with the company I wanted a second opinion. I called several other companies who were outraged at the price and said this is way overpriced. I have been calling for over 2 weeks now requesting to speak with a manager about a refund, every time I call they tell me they can’t transfer me and a manager will call me right back, but they don’t. I am outraged and extremely frustrated with this service I received and the lack of client care. Stay away from Master Air Duct unless you want to spend thousands of dollars to have a worse issue.

We had a horrible experience with this company, and the issue has not even been resolved yet. The workers came in, not introducing who they are, no uniforms, no identification. Left their shoes on with no shoe covers. Cleaned our ducts, but broke all of the seven duct vents in our house. They did not communicate about pricing, and we were stuck with a $1200 bill at the end of the service, with no explanation. Of course, we understand that multiple vents raise the price, but this should have been explained before the service began. We have called customer service numerous times and written emails, explaining to them that they damaged our ducts. We included pictures. We had to have a handyman come and repair all the ducts for several hundred dollars. We asked to speak to the manager and the manager never called. We asked again, no answer from the manager. This is a shell company. Do not make the mistake we made. Do not use them. We will also be reporting them to the Better Business Bureau.

I had them out for a simple dryer vent cleaning (maybe a $150 job, tops). The quote? $690. When I asked how they came up with that number, the technician suddenly developed amnesia - no explanation, no call to “the office,” and no transparency. When I declined and asked them to at least reconnect the dryer, they hopped in their truck, peeled out of my driveway, and nearly hit me on the way out, apparently rushing off to their next “surprise” pricing appointment. In short: 💸 Pricing: imaginative fiction. 📞 Communication: non-existent. 🏎 Professionalism: Fast & Furious: Dryer Drift. Avoid at all costs, unless you’re in the market for both sticker shock and an adrenaline rush in your own driveway.