Julieann B.
Do not trust in the delivery times your sales agent promises you.
Our sales person Rick seemed great and matched me with the perfect chair for my needs-no attempts to sell me what I didn’t need or want. I did my research ahead of time and basically knew what I wanted. However I was also very clear that I wanted honest delivery times and was told that the chair would ship out within the next two days of ordering it and I could expect 2-3 weeks at most for the white glove delivery. Chair was ordered on the 9, but then didn’t didn’t actually ship out until the 16th- 7 days not 2. Got an email from the shipping company on the 19th saying to expect another 2-4 weeks (?!?!?!) for the white glove service to contact me to schedule delivery. I immediately contacted Ruck to ask what the heck was going on. He pointed out that the three weeks wasn’t up yet and to basically have faith. Well folks, three weeks is up. No deliver call, and no chair that I actually very much need for health reasons. This is very upsetting because I was crystal clear in asking about delivery times and that 2-3 week time frame-which included the white glove service is clearly not going to be met at this point. I am angry that I trusted when my gut told me it was all too good to be true.
Response from Massage Chair StoreOct 13, 2021
Hi Julieann - we're very disappointed that it took 4 weeks to get this chair to your area. We strive to set realistic expectations and achieve them, and your delivery obviously encountered some unexpected and unfortunate challenges. We appreciate your patience and hope you are enjoying your Kyota M868 Yosei.