Danielle T.
Not what we expected
We ordered the chair at the beginning of December and was supposed to be here by Christmas. I reached out multiple times and got emails that said it was on the way. Finally found out they had the incorrect number at the facility so the chair finally got here at the end of December. It worked properly one time and then started having trouble. We worked with tech support at the Osaki place and are still waiting on parts to get here to fix the chair. I have had to reach out multiple times to even be here. It has been a very frustrating experience for something we purchased several months ago and it is not a cheap purchase.
Response from Massage Chair DealsJan 31, 2026
Danielle, thank you for sharing your experience. We’re genuinely sorry for the frustration and disappointment this caused, especially given the investment you made and the expectations around delivery and reliability. We wish you had reached out to us sooner, as we would have stepped in immediately to help advocate on your behalf. Once we became aware of the situation, we spoke directly with Osaki and the needed part was shipped shortly after. While the warranty and service are handled through Osaki, we still feel responsible for your experience and are very sorry we let you down. Osaki has assured us they are actively working to resolve this. If at any point you’d like us to get involved further or assist in any way, please don’t hesitate to let us know. We’re here to support you and want to make sure this gets fully resolved.