Suzanne H.
Received my chair
Received my chair. Two of my airbags were not working. It was supposedly precertified gone through. Called and use chat and it’s been three weeks. Still no call for repair.
Response from Massage Chair DealsJan 17, 2026
Hi Suzanne - thank you for bringing this to our attention, and we're very sorry for the frustration this has caused. As soon as you notified us about the airbag issue, we contacted the manufacturer to report it and requested that they reach out to you directly, as the repair is covered under the manufacturer's warranty. We also followed up with you via email after doing so and provided the manufacturer's service phone number in case they had not yet connected with you. We understand how disappointing it is that this hasn't been resolved yet, and we'll be escalating this with Infinity and asking that they contact you as soon as possible to get service scheduled. We'll also stay in touch with you to ensure this gets resolved.