massage-lab.comReviews of massage-lab.com

Response from massage-lab.comJun 19, 2024

Hi Jane! We are very sorry that you need to be in that situation. Delivery usually take 7 - 15 business days. There might be a problem when processing your order. If you haven't receive the refund, please let us know so we could sort it out. Thank you!

Response from massage-lab.comJun 19, 2024

Hi Becky! We're really sorry you're dealing with this. It seems you may have accidentally enrolled in our monthly membership. We can make sure that the subscription is canceled and you'll receive your refund, however, we can't find your order under the name posted. Could you send us your order details to [email protected] so we can sort this out? Thank you!

Response from massage-lab.comMay 16, 2024

Hi Melissa, really sorry about your experience. We will take your feedback in consideration when improving our products. I double checked your order and it seems that you have ordered 1 pack in total. Because of our 60 days satisfaction guarantee, I went ahead and refunded you your order.

Response from massage-lab.comJul 10, 2024

Hi Jennifer! It's unfortunate that you're feeling this way, and we're sorry. There are unfortunate instances why customers are not receiving their orders like lost package or incorrect address. You might have accidentally chosen our VIP Subscription upon check out. We wanted to make sure the subscription is already canceled and refunded, however, we can't find any order under your posted name. Please reach out to us at [email protected] so we can sort this out for you as soon as possible. Thank you!

Response from massage-lab.comJul 10, 2024

Hi Mark! I'm sorry to hear about your disappointment with the ShoulderShield. Were you able to send a photo showing that the bracket slips? We'll process the replacement right away. Please send us your order details to [email protected] so we can sort this out.

Response from massage-lab.comJul 11, 2024

Hi there! We empathize with your feelings and are sorry. You can use a little water to peel the back of the patch. That way is really effective. Let us know if it didn't work on your end. Thanks!

Response from massage-lab.comJul 11, 2024

Hi T! It seems you may have accidentally enrolled in our monthly membership when you placed your order. To make sure that the subscription was canceled and refunded, could you reach out to us at [email protected] so we can sort this out? Thank you!

Response from massage-lab.comJul 11, 2024

Hi Tomas! Sorry to hear that. It's possible you opted into our monthly membership by mistake. We tried to check your membership using your posted name, however, we can't find any. Could you send us your order details so we could verify it on our end if it was canceled and refunded? Thank you!